All rights reserved. We value your feedback and take pride in providing the best possible customer service! Will be back when the rear tyres need replacing. Kindest regards.Customer Services. Took just one week from first visit to home delivery. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Friendly and helpful staff that go over and above for their customers. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. Our Video section provides helpful insights and takes a detailed look at a wide range of topics such as the newest models and what they have to offer. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Hi Anna,Thank you very much for 5* review! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Little gestures go such a long way. Clearly they are getting too big a basic wage if they can afford to throw business away. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Its lovely to see you had a great experience with us!Customer Services. We are absolutely thrilled that you have rated us so highly! Sam Mellor posted on LinkedIn Your review is very important to us, as our goal is to deliver an outstanding customer experience. No one could find the fault except these guys. Very knowledable reception staff took very good care of me. Do you agree with Stratstone - MINI Leeds's star rating? Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Top service. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Do you agree with Stratstone - MINI Leeds's TrustScore? 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. Friendly, helpful and knowledgeable staff as always. Suggested companies are based on peoples browsing tendencies. We are a returning customer of Stratstone Mini. Thank you for taking the time to leave us your rating!Customer Services. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Everyone's a winner. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. We value your feedback and take pride in providing the best possible customer service! Stratstone MINI - Home - Facebook Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. | Stratstone is the UK's number one premium automotive retailer, selling and . The communication was great and consistent and has been the most straight forward car purchase I have had. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. I had an MOT, service and also had a new service plan set up. State of the m4 cs was horrendous! Do you agree with Stratstone - MINI Leeds's TrustScore? Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. Lovely courtesy car clean and well presented. Excellent service from start to finish. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. 2023 Trustpilot A/S. Anyone can write a Trustpilot review. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Voice your opinion today and hear what 123 customers have already said. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Took my Mini for its yearly service. New cars have been difficult to obtain and delays have happened. Suggested companies are based on peoples browsing tendencies. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Find your next car at MINI Leeds, where. Thank you for taking the time to leave us your rating!Customer Services. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. We are absolutely thrilled that you have rated us so highly! We appreciate you taking the time to do this, and hope you have a great day!Customer Services. We came back wanting to make a deal. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. The aftercare is disgusting from the branch sales and service team and the branch head of business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi,Thank you so much for taking the time to review your experience with us. Customer Services, Simply excellent throughout. Politics latest updates: Union leader Pat Cullen says nurses are pushed Jamie at service reception desk very helpful too. Find out how we combat fake reviews. 2023 Trustpilot A/S. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Find out all the latest automotive industry, manufacturer and Stratstone related news here. CarStore (Nottingham Road, Beeston, Nottingham, UK) . Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Took just one week from first visit to home delivery. Travelled to dealership to collect car and handover was seamless.
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