They are significantly safer th. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Read more hen we pay for them, not a week before! Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. If You do not qualify, do not use the Services. Controversial website Viagogo scalps tickets for a John Farnham cancer Australian music stars warn fans of buying Viagogo tickets These steps apply to Personal accounts. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). viagogo - Buy & Sell Concert, Sport & Theatre Tickets On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Why can't I sell my tickets through my Ticketmaster account? It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). StubHub Sold to Smaller Rival Viagogo for Over $4 Billion Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. I got food poisoning while eating out, can I get my money back? All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. How do I delete my listing? Online Ticket Seller SCAMS Viagogo EXPOSED - Medium In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 7.2 Copyright. Pay by PayPal, a free service to pay online without sharing your financial information. You may find other users information to be offensive, harmful, inaccurate, or deceptive. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Can I Get a Refund from Viagogo? - GetHuman viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. How do I sell my tickets on the Ticket Exchange? If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Viagogo have become the focal point for calls to tightly regulate . Dispute raised viagogo - PayPal Community Can I deliver the tickets using a different delivery method? Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com 6.1 No Warranty. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Please note this does not include any sales or value added tax that may be payable on viagogos fees. 6.8 All Sales are Final. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Sellers should use our automated online confirmation process. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. How do I edit my listing? But, if you plan to do this, you must tell your ticket seller in advance. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. It can happen on any website where payments are taken. 4.2 Stolen Property. Ask a question about Viagogo in Booking Services. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. This does not affect our editorial independence. 6.6 No Agency. After you raised a dispute did paypal stop or refund deduction from card? 2.8 Notification. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Be the first to hear about special offers. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 2.1 Requirements. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. TicketNetwork. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Jun-18-2021 11:52 AM. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 5.3 Disclosure of Information. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . 2.10 Collecting Payment. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Ticket resale company 'determined to sit outside the law' A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. We will be looking closely at this evidence to ensure that the order has not been breached. Viagogo Reviews: What Is It Like to Work At Viagogo? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. You may also file for a claim if your tickets are invalid or not accepted at the venue. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! The site operates a system wehre the tickets don't go on sale until they receieve them. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. We are no longer accepting comments on this article. What a load of shit, this site needs to GO. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Claim compensation You may be able to claim some compensation for loss of enjoyment. Viagogo is a secondary ticketing site. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. I want to return my goods, what are my rights? You also agree not to separately contact the Buyer at any time for any reason. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related By browsing this website, you consent to the use of cookies. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. What is the Viagogo booking fee? - Quora There must be a way, the payment was not accepted yet. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Is Viagogo A Complete Scam? - The Money Range You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . How can Viagogo get away with charging such big fees? | Read 12,461-12,480 Reviews out of 30,829 Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % To register, You must provide your real name, address, phone number, and email address. 2.4 Listing. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. How can I change my bank details for my resale order? If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Ticket listings are a representation of actual seat location. I sold a ticket on Viagogo .. and need help - Tripadvisor Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? Note that Your payment may be withheld if you violate this clause. Dec-23-2017 03:49 PM. Can you help me find out what has happened here? Tickets may be substituted with comparable or better seat locations without the Buyers approval. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Don McLean Concert Tickets. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. 5.4 Making Adjustments. Note that this is separate from any Tax viagogo is required to charge on its fees. 2.5 Tax on Seller Proceeds. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. You may only use the Services if You can legally enter into and form binding contracts. Cons: Viagogo Reviews. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". viagogo Pay & benefits reviews Review this company. We do not control the information provided by other users which is made available through the Site. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. What are the viagogo Terms and Conditions? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Affiliate links: If you take out a product This is Money may earn a commission. This is often referred to as mitigating your loss. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. $39.99 a month + selling fees. 7.3 Additional Policies. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Thankfully, I have now managed to get to the bottom of it. Pros. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google In this case they counted them as arrived the moment UPS scanned the tracking label. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? You can update your payment method as long as you haven't yet been paid. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. 5.1 Investigations. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. How much does Viagogo pay per year? Consumer rights is a division of Which? Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Join the 36,151 people who've already reviewed viagogo. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. This charge is in addition to the amount originally paid for the tickets. What do the ticket split type options mean? Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Visit the Payment Methods section to update the details. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. viagogo - Buy & Sell Concert, Sport & Theater Tickets How to cancel a payment to viagogo - PayPal Community And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. All. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. If youre not offered a refund, you dont have to accept this situation. But it is not just these sites where buyers need to be careful. To be a member of this Site, You must agree to accept the terms in this Agreement. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 7.5 Miscellaneous. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee.