800 for a trip to Hawaii seems pretty good. Additionally, the food and the margaritas were horrible here. Dear Guest,Thank you so much for posting a review of your recent stay at our resort.Often times, without these observations, it is difficult for us to improve. Anyone else had this happen? Want to explore more of the world? It's a bargain we've always enjoyed our stays never had a problem. Vistana Signature Network is a registered Exchange Program. Discover stylish villas with like-homeamenities. The check in receptionist also very clearly stated the mask policy. At Westin Lagunamar, it is our priority to exceed our guest's expectations and to improve day by day.We will be thrilled if you give us the opportunity to welcome you again, with these corresponding changes and enhancements we assure you a truly, refreshing and relaxing experience with us.Please feel free to contact the Management Team at: VOWLR-experiences@vacationclub.com for further assistance and future reservations. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM SPONSOR. #1. Westin Cancun Mexico The Westin Lagunamar Ocean Resort, Adventure Westin California The Westin Mission Hills Resort Villas, Palm Springs, United States Westin Arizona The Westin Kierland Villas, Family Westin Winter Kauai The Westin Princeville Ocean Resort Villas, Pool Westin The Westin Lagunamar Ocean Resort, Beach Westin Mexico The Westin Lagunamar Ocean Resort, Beach Family Pool Westin Cancun The Westin Lagunamar Ocean Resort, Beach Sunset Westin Maui The Westin Kaanapali Ocean Resort Villas, The Westin Kaanapali Ocean Resort Villas North Maui, Beach Romance Sunset Westin Maui The Westin Nanea Ocean Villas. She came back and said all is current now.I am supposed to believe this. Review tags are currently only available for English language reviews. The Westin Kaanapali OceanResortVillasNorth. For a better experience, please enable JavaScript in your browser before proceeding. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Amenities are fantastic, especially the gym/spa area. We are here to help, with the most current information. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Upon receipt of my credit card I saw I was double charged $230 for my Vistana membership fee and immediately submitted a dispute. I forwarded him the information showing that we did do the Zoom call but I didnt have an email stating what I was told on the phone by Sally that I wouldnt have to attend another presentation even if I didnt buy. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. The introduction of Abound by Marriott Vacations brings new opportunities to your membership. You will be subject to the third partys terms and conditions and privacy policy. Should I give a missing stay request a go at the end of the 10-day wait period (or be happy with one and keep my mouth shut)? My experience with the Vistana encore package has been an insulting disaster. Checkout:10a.m. These packages had from 3 to 5 night stays, and included 15,000 Bonvoy points. Spend some $$ to get a 4 night stay and Bonvoy points - they get to sell you again. You said yourself they offered a trip with "no refunds" That's how they can "take your money. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Please complete all fields. I was explicitly told that this Zoom presentation would take the place of the presentation I would need to do when we returned to Lagunamar. In addition to hotel guestrooms in the ocean wing, this renewing resort encompasses studio-style villas in the garden wing that are available for ownership stays. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. Beach and pool were gorgeous. Airline Miles Exchange Club Points to fly away to your next vacation destination. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We scheduled to return to Cancun in February of 2021. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. Privacy & Cookie Statement | I forwarded him the information showing that we did do the Zoom call but I didnt have an email stating what I was told on the phone by Sally that I wouldnt have to attend another presentation even if I didnt buy. *Our ONLY disappointing experience of the entire trip had nothing to do with Lagunamar, but word to the wise: the Cancun airport is a disaster. If we called front desk for anything like replenishments toilet paper, towels, etc it was brought within 10 minutes and they even call us to make sure all was satisfactory. To be fair, when we bought the package, the rep warned us that we would get an inferior view. This program provides a free service to allow existing Vistana/Sheraton/Westin owners to exit their ownership and surrender it back to Marriott directly! The "promotional vacation package" that they offer is a complete lie. This is a good suggestion to increase chances of getting Elite nights or better preference in unit location. You are stopped from walking in the front doors until you have a mask on and temperature check. AccessibilityStatement. When we checked in we were informed My experience with the Vistana encore package has been an insulting disaster. I told my wife that we would purchase a membership once I was sure that I would keep my job. Enjoy staying at hotels and resorts around the world through Gold Elite access to the MarriottBonvoy program. Contact their friendly staff, or book your next exchange on their website or conveniently through their mobile app! Owner Reservation Cancellation Information*. Hearing that results are emailed to you typically 12-18 hours after taking the test. My wife and I scheduled and sat through the presentation with Sally. Whatever your preference, you can discover more brands with time-honored hospitality. BBB Business Profiles generally cover a three-year reporting period. Through the Vistana Signature Network, experience 23 stylish villa resorts, all in the best locations within the most sought-after destinations. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. Much better to eat at one of the many local restaurants.More, Dear Guest,Thank you so much for posting a review of your recent stay at our resort.Often times, without these observations, it is difficult for us to improve. The deals offered then were pretty good but ultimately I chose to hold off on purchasing. Rent A Villa Vacation Gallery 13 Sheraton Vacation Club villa resorts empower you to reboot, recharge and get the most out of your stay. AccessibilityStatement, The Westin Kaanapali Ocean Resort Villas North. We stayed on one of these packages in early 2018 for 3 nights for $299, and came with 5000 SPG points at the time (15000 Bonvoy today). This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. Experience enhanced cleaning standards throughout our resorts, including hospital-grade disinfectants, hand sanitizing stations, and a host of protective social distancing guidelines. Get access to even more resorts and destinations withAbound. The Westin Flex program brings you access to a collection of extraordinary villa resorts in comfortable surroundings that you can enjoy again and again. Are they going to limit the number of these you can purchase, like 3 per person during your lifetime for the old Starwood Explorer packages? It may not display this or other websites correctly. each offering a unique vacation experience. We originally came to the other Westin (not Lagunamar) in 2018 and went through the presentation will Sally Do Nacimiento Santos. Access to the Explorer Collection is made available through the Marriott Vacation Club Destinations Exchange Program and is subject to the terms and conditions as outlined in the applicable Marriott Vacation Club Destinations Exchange Program documents. The Westin Aventuras program gives you preferred access to multiple Home Resorts, and through the Vistana Signature Network, a host of other vacation choices. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. My experience with the Vistana encore package has been an insulting disaster. Yet, weve encountered multiple people walking through the pool area, restaurant and walkways without a mask. or Learn More Directly across the street from the hotel is the mall with high end shopping and a ton of great restaurants. While on the presentation we signed up for an Encore Package that was $1799 plus $99 booking fee for a 7 night stay at MGO and set it up for July next year as it seemed like a decent deal. Dec 23, 2021. We hope to welcome you back near future!Sincerely,The Westin Lagunamar Management Team. Package extended to December 31, 2021. With Marriott Bonvoy, you can access more than 7,000 properties and resorts worldwide across an extraordinary portfolio of brands. Sheraton Vistana Villages Feb 14, 2023 #5 iowaguy09 said: We just completed a 5-night Encore Package stay at WKORV. They will use high-pressure tactics to coerce you into signing up for packages you can't afford, and they will lie and manipulate you to get what they want. Vistana Signature Network is a registered Exchange Program. I gave my credit card information for the entire amount. You know, gift horses and all Did the one elite night stay perhaps come from Bonvoy credit card spending or something else? Featured Experiences Club Resorts Relax, play, and getaway at any of our 90+ premium resorts and properties through Abound by Marriott Vacations . BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The two companies recently merged. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Plus, with automatic Marriott Bonvoy Gold Elite status, Owners get even more rewards to connect to newexperiences. We originally came to the other Westin (not Lagunamar) in 2018 and went through the presentation will Sally Do Nacimiento Santos. I took it! You must log in or register to reply here. Additionally, the food and the margaritas were horrible here. Questions about the accessible facilities and services offered should be directed to the resort at (808) 742-1661. All I asked for was an extension for another year and they said "NO". We've purchased encore packages through Marriott/Westin many times I feel 18 mos is a reasonable timeframe. Much better to eat at one of the many local restaurants. By choosing to enter The Great Giveaway Sweepstakes, you acknowledge that you are being redirected to a website operated by Don Jagoda Associates, Inc., a third party that has been engaged to administer and conduct the sweepstakes on behalf of Marriott Ownership Resorts, Inc. Terms & Conditions | As an Owner, you can enjoy Marriott Bonvoy Gold Elite status with exclusive rewards, elevated benefits and special privileges. Discover your dream home among our modern houses, penthouses and. JavaScript is disabled. Ask G8795HNmichaelg about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, Ask Jessica S about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, Ask cengelland about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, Ask Maroneclan about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, Excellent except for face mask enforcement, Ask fancy02116 about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, Ask Ricex496 about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, We compared the lowest prices from 14 websites, Fiesta Americana Condesa Cancun All Inclusive, We compared the lowest prices from 13 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 11 websites, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 8 websites, We compared the lowest prices from 12 websites. Amenities may be closed or limited to support social distancing. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Means a longer wait for the 100,000 Bonvoy points we get once we use the package and sit through the presentation. The fact is that I would have purchased a membership this year in June when my work contract renewed. Taxes and fees that are shown are estimates only. Sincerely,The Westin Lagunamar Management Team. Following this confrontation, I gave to him the contact info for Sally. Need to file a complaint? In the Lyon and Grenoble metropolitan areas, and the Haute-Savoie department, INRAE units contribute to research activities at the Lyon-Saint-Etienne, Grenoble-Alpes, and Savoie Mont Blanc . If you own two timeshares this merger has been a hot mess. Experience the villa difference, complete with a well-equipped kitchen or kitchenette, washer and dryer, contemporary furnishings and thoughtful touches that make you feel at home. Iconic Brands. My wife and I scheduled and sat through the presentation with Sally. At no time were my wife and I told that we would have to buy a package in order to not do the presentation at Lagunamar. Visit Place St. Andr, the heart of the city's historic quarter. Once you experience the villa difference, you'll never want to travel any other way. This topic has been closed to new posts due to inactivity. I don't understand how they can take your money and not give you anything for it. Sheraton Timeshare Owner Benefits. This advertising material is being used for the purpose of soliciting the sale of timeshare periods. Please complete all fields. No housekeeping due to Covid but all needed supplies were promptly delivered. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. Yet all deliver the distinctive programs, signature touches, and just-like-home villas you expect from Westin. All they had to say was that they were sorry for the confusion and that they would make it so I didnt need to attend. Anyone know why I would receive one night credit? Privacy & Cookie Statement | Aldo and Regina were very helpful and kind. Explore timeshare ownership or villa rentals today. Also when walking to the beach to take a dip, you will not have a mask if going in the water. We were at Lagunamar this month buy we were not offered any and I forgot to ask the concierge. To use our mobile site, please enable JavaScript. First Name is required. Checkin:4p.m. | I was explicitly told that this Zoom presentation would take the place of the presentation I would need to do when we returned to Lagunamar. Perfectly positioned on Maui's beautiful Kanapali North Beach, this AAA Four Diamond-rated resort is a relaxing, yet invigorating retreat. Annual network membership fee. Report inappropriate content. So you are upset that you were held to the terms you contracted for? The deals offered then were pretty good but ultimately I chose to hold off on purchasing. We are here on an encore package and just attended the presentation. BBB Business Profiles are subject to change at any time. All requests originating in Member States of the European Union will not be carried out by Marriott Vacation Club. Plus you'll enjoy Gold Elite-level access to more than 7,000 properties and resorts across 30 unique brands in 131 countries and territories. I informed our concierge Alex of this and he got his boss to come and talk to me about it. TUG saves owners more than $20 Million dollars. The Westin Lagunamar Ocean Resort Villas & Spa, Cancun.