Lets explore some of the things you should consider: Check calls arent being diverted. Check for known issues local to you Last Calling Number. All our customers can get good deals, not just newbies and switchers. Norway, 13. Up to 3 WiFi Pods if needed. To give you a better idea, explore the different call costs for each bundle so that you know exactly how much dialling might cost you. Their service is free and completely confidential When you compare landline deals at Virgin Media, from our simplest landline add-on right down to our speak anytime of the day or night add-on, you'll have enough minutes to catch up with your favourite people. But here Ofcoms finding, and BTs voluntary price reduction provides a clear benchmark., Of the UKs landline-only customers, the majority were with BT, and we provisionally concluded that the company had significant market power, said a spokesperson for Ofcom. Once you select our simplest call plan, you can upgrade to one of the other call plans by personalising your order in the checkout. Is your phone via the VM hub or a traditional telephone socket on the wall? And then if you choose an add-on, such as Talk International, youll pay that fee in addition to your line rental. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. International calls Add a Home Phone call pack. Economists at Fideres argue that almost 600,000 UK landline-only customers have been charged excessive prices since 2009. You can hear a crackling sound on the line, and dialling a number doesn't work. Want to check on any charges youve received on your landline? Theres great comfort in knowing your loved one is at the end of a phone, even when theyre thousands of miles away. Dont have a voicemail message, but can still hear the tone? Whether you live alone, in a house share or you have a busy household, your home phone deal should be one that works for your needs. Remember, some payment methods can take longer than others. Are they receiving power? I only used my landline as I was on a video call to the bank at the same time, and they kept me on for ages. We like to think the landline deals in our bundles are affordable for every type of customer. If its not a technical issue you need help with then were here to support you on any account problems you might have from upgrading your services to finding out what packages we can offer you. Manage Your Account. Manage My Privacy (3 monthly) Caller Display, Anonymous Caller Rejection, Call Barring. For the latter, the issue is often explained by a 'crossed line' though the former means of connection is not immune from phantom call charges either. If the line is crackling, check all the wiring around the phone look for things like carper grippers embedded in the cables or wires. 17-09-2022 StepChange help hundreds of thousands of people every year to take back control of their finances. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Book an engineer, if needed. Fideres says almost 600,000 UK landline-only customers, most of them elderly, have been charged excessive prices since 2009. Use the make a payment link to part pay, or fully settle your account. Make a payment in My Virgin Media. Check the connection is tightly connected, it makes a 'click' noise when connected properly. 05:18 Comparing WiFi guarantees of major UK ISPs. Virgin Media Television For business Webmail Sign-in Shop Why Virgin Media My Account Support Call forwarding Find out the benefits of call forwarding and how to set it up Call Forwarding What is call forwarding? Phone: Speak to Virgin Media's customer services by calling 0345 454 1111 for free. Did anyone else know about this? Once the white power light on the front of the Hub is solidly lit, youre good to go. 2. Click Mark as Helpful Answer or use Kudos to say thanks, on Overall, youll have a choice of six home WiFi speeds, ranging from 54Mbps (the essential M50 Fibre Broadband) to our fastest 1,130Mbps (Gig1 Fibre Broadband). You can check your account online to see whether you need to make a payment. Lets look at the different Fibre Broadband speeds available with our landline and broadband deals: To get the best of both worlds, explore our broadband and landline packages. 3. If you're confused by call charges or don't know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you. I shall PM you now to assist further. You can also get inclusive evening and weekend calls to UK landlines and UK mobile numbers. Missing your favourite person overseas and long to hear their voice? If you have our home phone service, you may only be able to receive calls (but youll still be able to make calls to the emergency services). Something not quite right with your landline? It's always a good idea when you have used up all your allowance, to disable all mobile data (even if you are connected to WiFi) just to be sure though. Once the message has been played, saved or deleted, the stuttered dial tone should go away. Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If you really want to push the boat and give yourself the best of everything, our landline, TV and broadband packages will have you talking, streaming and surfing whenever you want. To restore your services and make a payment See this page for further details, including a link to the everyday call charges pdf. Upgrade your Talk Plan for an extra monthly charge, and you'll get unlimited calls to certain numbers or during times not covered by our regular plan. on Theres also Talk International 2 if youre on a budget. Enjoy inclusive calls to UK landlines and UK mobile numbers at any time of the day. If you call the 0345 number from a non-Virgin line, it might be charged at local call rates. Needless to say VM should refund you the excess charges. These check points will help you to make sure your phones are in good working order. 3. on This could mean there's something wrong with the line. Those beginning 09 are premium rate service numbers; while those beginning 118 are directory enquiry numbers. Free voicemail - or upgrade to Voicemail Plus for 2.25 a month and listen to your messages on any phone, anywhere. If youre unable to make the payment in full, dont worry. Why am I being charged for call from my landline when I do not have a landline. Liechtenstein, 10. Thats essentially unlimited calls and your talk time sorted. To help us search for your payment, youll need to provide us with the following details: You also need to provide a few extra details, depending on your payment type: Note: If the payment wasnt made to a Virgin Media bank account, youll need to chat to your bank. Book an engineer, if needed. If youre having trouble paying your O2 mobile bills, please get in contact with the O2 Payment Management Team on the Payment Support page. Australia, 2. Intelligent WiFi Pod Trial. UKs fastest widely available broadband The 0123 number is a giveaway as is the exact timings to the minute of the calls. Make your Caller Display private. If were still unable to get payment from you after this, unfortunately your debt may be passed to a debt collection agency but well always let you know in writing before we do this. 00:06 Depending on the payment method youve used, it could take several days to show on your account. Greece. The way it works is we have an 0845 number which diverts to the landline in the house (this is free) then it diverts using the virgin media to our mobile. Youll get inclusive round-the-world-clock minutes to make international mobile & landline calls to 50 popular destinations . To help solve landline issues when connected into the Hub, you can: If your virgin phone line is not working, There could be a network issue in your area by signing in to your My Virgin Media account you can: Virgin media landline. This promotion means you wont pay the usual setup fee of 35. We are more than happy to book in a technician visit to check for a crossed line, the technician visit is free but if they do not find a crossed line, there would be a cost of 25 call out fee added. If your payment is late, we may need to charge you a late payment fee of 7.50. Is the volume turned up? 15-06-2022 12:22:32 AM | Posted in Home Phone. This can take 5 to 10 minutes to fully reboot. Virgin Fibre Areas only. Check out our mobile call costs. To read these documents you need Acrobat Reader. Its often cheaper to take a broadband and phone deal than to have home broadband without a landline so, why not combine both services into the same package, and one easy bill. To find out more check out https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. It comes jam-packed with inclusive evening and weekend calls to UK landlines and UK mobiles too. Explore landline international calls You can either fix this yourself, or contact the company that maintains your phones to do it they'll charge, if you're not covered by a warranty. Calls made outside of the call pack minutes are charged at our standard rates. 08:10. 17-01-2023 If you have a phone that uses batteries, check theyre inserted correctly, charged and replace, if necessary. You can complete the advice session at your own pace Contact us to discuss payment options. If you don't already have Acrobat Reader installed, then download it for free here. have 2 calls that i have once again not made but now i dont even have a phone connected up to anything no line connected and no phone plugged into the hub yet calls are still somehow being made on my account the day after the enginner came around checked it and disconnected it, on I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We expected that our proposed cut in BTs prices would lead to other providers following suit. Virgin Media. the number is 0123 000 0000Can this be blocked and refunded? There could be a known fault in your area, so check our Service Status Here youll be able to see outages on the network or if theres a problem with your own telephone line. 00:10. Denmark, 5. Virgin Media Data 25GB Mobile Minimun term: 12 months Data 25 GB Calls Unlimited Coverage EE First 12 months, 25% off 5000 Minutes Unlimited Texts Promotional 15p/m 12 months . Alternative contact options that work for you. See How do I pay my Virgin Media and Virgin Mobile bill? Make a payment using our dedicated automated payment service on 0800 064 3777 *. Its just not very clear as it says its a free-phone number and is free from my mobile, so hard to see where the cost comes from. Sign in to My Virgin Media where you can order a replacement or buy a new one. If you have a call plan on your mobile with inclusive minutes, calls to 01, 02 & 03 numbers are effectively free while you remain within that minute allowance. VM BB TV Landline. All of the products on this page are subject to survey, network capacity and a credit check. With International anytime chatter you can make phone calls to them whenever it suits. 09:02, yes 0151 is my local area code and it is a telephone connected to a wall socket this is all rather new to me so thank you for the help, 17-01-2023 But you'll have to pay extra for calls to 0871 and 0844 numbers. Or, if you dont want to limit yourself to the weekends, why not upgrade to Anytime chatter get inclusive calls to UK mobile numbers at any time of the day. Youll get a personalised action plan and help to set up your solution. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. First, unplug all phones and any equipment from your telephone sockets make sure nothings left plugged in. From a Virgin line, 18185 and 18866 (via their respective freephone gateway numbers) are the top two recommendations. If you're looking to pay your bill, you can choose from making a one-off payment, signing in to Your Account, setting up a Direct Debit, and more. The Evening & weekend chatter package is the line rental of dreams, giving you unlimited calls to UK landlines and UK mobiles from 7pm to 7am Monday to Friday. The daily 3 per 1GB charge will only apply for data usage in excess of 100KB. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. It comes on an 18-month contract and youll have to pay a one-off setup fee so we can get you up and running. additional phone minutes, features and services, Virgin Media Landline help and support page. Why not upgrade to our Evening & weekend chatter package itll give you inclusive evening and weekend calls to UK mobile numbers. The consultancy, which has conducted investigations into issues including customer compensation for raw sewage spillage, Covid test kit pricing and cryptocurrency scams, has notified Ofcom about what it believes is a potential breach of competition law and has called on the regulator to take action. They are the UK regulator for content, goods and services charged to a phone bill, and can help if youve been charged for any phone-paid service without your consent. Our landline and broadband bundles are handy and they come with great broadband speeds. 0 Kudos Upgrade your Talk Plan for an extra monthly charge, and youll get unlimited calls to certain numbers or during times not covered by our regular plan. Other telephone companies still charge for 0870 and 0845 calls. First, we need your home phone zone this is based on your area and how you connect your phone. I rang the bank this evening and ended up being on for almost an hour. You can call 0870 and 0345 numbers for free with your BT landline. 17-09-2022 France, 6. Cheap international calls Bundle with broadband, TV, and mobile Check availability Call: 0808 281 2941 Virgin Media: M250 fibre broadband + phone 40.00 per month 18 month contract Average speed* 264Mbps Truly unlimited downloads Buy this deal See all Virgin Media deals Call Virgin Media 0808 281 2941 M125 fibre broadband + phone And check if your phone has a ringer switch on the side, as this could be switched off. If you have a phone that uses batteries, check theyre inserted correctly, charged and replace, if necessary. Plus, you get to make overseas calls to 50 popular international destinations.. With our landline standard package, youll get inclusive weekend calls to UK landlines. 10:04 8. If you feel we have overcharged you, then please get in touch and well be happy to go over your bill. It can take up to 24 hours from the date we receive payment, for your services to be restored. However, some banks and government departments might use these kinds of numbers as well. Run simple tests on your kit . Weekend chatter offers unlimited weekend calls to UK landline (01, 02, 03) numbers. You can do this by calling your Virgin phone number from another mobile phone. They vary from giving a few extra days to pay your bill, to offering you a reduced service for up to six months so that you can stay with us while paying back what you owe in an affordable way. TalkTalk acquired SSEs phone business late last year. The earlier you get in touch with us, the sooner we can work together to sort things out. Portugal, 15. - edited Sorry to hear of the call charge dispute. You still pay for the use of the line via the hub, it is not a "device" connecting to WiFi. USA, 22. 00:13. 1. There will be no charge for this visit unless: The technician diagnoses the faults as not being caused by our network/equipment The technician discovers that the fault or problem relates to your equipment The technician discovers that the fault or problem relates to any system that we are not responsible forThe technician will confirm during their visit if any of these instances apply, and if so, a 25 charge will be applied to your account. If your payment is late, you may no longer be able to make calls and send SMS, or use your data. Posted in Home Phone. Is your phone via the VM hub or a traditional telephone socket on the wall? And its all being done through a campaign called UK Calling. 00:28, Thanks very much for your reply. For example, if the service charge was 20 pence per minute, the organisation youre calling might say, Calls cost 20 pence per minute , plus your phone companys access charge. By adding together the access charge and the service charge, you will know exactly what the call will cost you. Excludes calls to premium rate, SMS and non-geographic numbers. Is the volume turned up? Check out our call rates for more information. Note: Certain phone numbers wont accept your calls if youve set your phone to withheld. Click Mark as Helpful Answer or use Kudos to say thanks, on If your circumstances have changed, dont worry were here to support you. You might have another feature in use. Youll be asked a few simple questions to help the team understand your needs, like whether youre in full or part time employment, your location, housing situation, and the amount of money you owe. In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of . Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. If you still can't make a call, youll need to test the wiring and sockets. The account number and sort code you sent payment to, The first 6 and last 4 digits of your card number, The 6-character authorisation code you got when you made your payment, The sort code and bank account number you paid the cheque to br>, Service User number (SUN) (you can get this from your bank), Make a payment using our dedicated automated payment service on, If none of the above are working, call us on. The scathing research resulted in BT, which accounts for about 80% of the 2.9 million UK landline-only customers, voluntarily cutting prices by about 37%, effectively reversing the hikes by returning pricing to 2009 levels in real-terms. Whether you need debt advice, guidance on how to get your finances back on track, support with budgeting or even how to pay off debts more quickly, StepChange are there to help. If you can't dial out at the test socket, then the line is likely to be at fault. my recent bill has charges for phone calls that was not made from anyone in my household. Our broadband only deals are ideal if you dont want a landline. In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of the companys 2.3 million landline-only customers. To find out how much is still owed after a part payment: 1.Register or sign in to My Virgin Media Alternative contact options that work for you, Cost of international calls from landline, get in touch and well be happy to go over your bill. 17-01-2023 Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. If the statement with the number is badly written it can also mislead people into thinking a number is free when it actually depends on your call package or minute allowance. Thanks in advance, 17-09-2022 For a little extra a month you could upgrade to one of our other landline tariffs. Make sure that your phone volume is turned up. Offers are subject to eligibility and availability. Unfortunately, if we cant get hold of you, well need to suspend your service and you wont be able to use our network until you pay the outstanding balance. Perhaps you dont want to confine your catchup time to just the weekend. What youll get exactly depends on what plan you pick. Tech Chatter. Covers no dial tone, problems with incoming & outgoing calls & crackling lines. If you cant call, take a look at our Phone User Guide. Just call Virgin Media's cancellation and retentions department directly on 0800 952 2277 as they have the most power to slash costs, as their job is to keep you. Here are some of the most common issues and how to fix them. 09:16. And if after following the steps we need to send you some new equipment, book an engineer because your landline's down, or if you need some more landline help dont worry, youll be able to get in touch. There can be a number of reasons why your virgin media landline isnt working. Welcome to Virgin Medias help and support page. 23:58, Hi, does anyone know if you pay for 0345 numbers from a landline during the week if you only have a weekend call package. Are they connected and charged? You'll hear a message telling you what zone youre in. The access charge: This is what we charge you, per minute, for connecting the call. 10:07. Manage My Calls (3 monthly) Call Divert, Call Waiting, Voicemail Plus. Get all the benefits of Anytime chatter, on top of inclusive minutes for international calls to mobiles & landlines in 50 countries.. Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. then you will only get free calls to 01, 02, 03 numbers, at the weekend (midnight friday to midnight sunday) at any other time they are 8.5 per minute plus 12p connection fee. Note to self never use landline in the week. For those talkers who want the freedom to pick up the phone first thing in the morning or last thing at night, Anytime chatter lets you do just that. We have a selection of landline Talk Plans for you to choose from, so you can pick the one that offers the sort of unlimited calling that best suit you. Find out what you can do if a payment youve made isnt showing on your bill: If a payment isnt showing, it might just be that it hasnt cleared yet. You can do this by calling your Virgin phone number from another mobile phone. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. Do you already have one of our chatter plans? How do you turn off call forwarding? You probably use service numbers to make phone calls to banks, government departments, directory enquiries or even to vote in TV quizzes or shows. Whether you intend to wake up at 3am to catch your friend in Sydney, Australia (wheres its 1pm), you wont tot up a hefty phone bill. 17-09-2022 However, bank transfers or cheques may take a few days to clear. You are experiencing 'phantom call charges'. If its an internet phone will the landline charge be dropped. When it comes to finding the best landline deal for your house, there are plenty of things to keep in mind. If youve activated call barring, double check the number youre trying to ring hasnt been blocked. - Virgin Media TV & home phone customers adding Broadband . Or, check out our Talk Add-ons and get great discounts on calls for as little as 2 extra a month. 0500 17-01-2023 All Rights Reserved Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Austria, 3. Troubleshooting article for your virgin media landline not working. Virgin Media O2 did not respond to a request for comment. For example, if you have a Virgin Media landline, you have to pay 6.84p per minute to call 0845 or 0870 numbers, plus a connection charge of 6.84p. Our plans include line rental in the total price. Try making a call from it if you can make a call, the fault is probably with one of your pieces of equipment. Thereafter youll only have to pay your standard monthly costs for your package and any other call features or call plan add-ons you may have selected. 1. Why would I call the tal, Failed switch analogue to digital landline. As of July 1st 2015, the regulator, Ofcom, is changing the way these numbers are charged for to make the cost of calls clearer. My landline phone has no dial tone. Youll get all the benefits of Anytime chatter, as well as inclusive minutes to make international calls to mobiles and landlines in 50 popular destinations. Manage My Privacy and Calls (4 monthly) all six of these landline features. Learn more, Have I helped? 5 Call connection fee does not apply. Weekend chatter gives you inclusive weekend calls to UK landlines. Member centres offer debt advice including specialist advice for minority communities and people with disabilities just visit adviceuk.org.uk, National Debtline These check points will help you to make sure your phones are in good working order. Or perhaps youre on one of our higher end phone line plans with inclusive minutes to mobiles or international landlines? 17-09-2022 For advice and information on debt and other topics, visit your local Citizens Advice (address in the phone book) or go to citizensadvice.org.uk, AdviceUK Your phone may be faulty so try another one in the Hub same for extension leads. Is there a charge to set up call forwarding? You'll be able to choose the right broadband speed for your house. Ofcom said in 2017 that it expected other providers to follow suit, which the Post Office did, instituting a similar scale price reduction to BT, while at the time Virgin Media launched a Talk Protected plan. When you choose a bundle with us that includes a landline, youll get some calls for free from your Virgin Media home phone. they'll charge, if you're not covered by a warranty. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas. Plus, all day Saturday and Sunday. - edited Its perfect whether you live alone or youve got a lot of traffic running through your home on a daily and weekly basis. Just register or sign in to Your Account and head to My Bills. Is 0151 your local area code by any chance? 4. All Virgin landline tariffs come with additional perks. Find other useful step-by-step guides In response to ewhitey. Website: Sign in to your Virgin Media account on. Priority is a service from O2 that current Virgin Media customers aged 16+ can also use. Excludes calls to premium rate, SMS and non-geographic numbers. This means your broadband speed may be slowed, or you might be restricted to the Freeview channels only. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.If you do miss an agreed appointment for any reason, a 25 missed appointment charge will be applied to your account on the day of the appointmentLet us know how the visit goes. Run simple tests on your kit Ofcom research has found that three-quarters of older customers have never switched provider, which has discouraged BTs rivals to match price reductions. We have a few options that can make paying a little easier. Make sure the Hub's power supply is firmly connected to the wall socket and back of the Hub. Once youre in, if your account has been restricted, you'll see a message at the top of the page to let you know why. Th. If we do need to put in restrictions, well try to contact you about what you need to pay to get your full service back. (modern). The visit will be viewable in your online account within a few hours - virg.in/myVM - where you can cancel/amend if needed. Discover helpful answers and handy videos from our community. Luckily, Virgin Media landline has four call plans available so youre bound to find one that works for you. StepChange Debt Charity While our top-of-the-range option, International anytime chatter, lets you call most numbers in the UK whenever you like, including all UK mobiles. You may be charged a fee per minute if you call a specific number. then on the 19th the enginner came out and disconnected my phone line and i now just dont have a phone connected up at all anymore hoping this solves the issue. What is the cost to call channel island numbers? You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling.