The numbers of employees that have followed at least one of the offered training programs goes up by 15%. There are tons of software and HR platforms out there to help you create and track OKRs. Check out this guided tour to see for yourself how our platform works. Objective: Solidify our finances to set the stage for taking our product to the next level. Included on this page, youll find information on trickle down OKR goal setting, sample company-wide OKRs, and sample OKR goals by department, including for finance, HR, and marketing. Pay employees from any location and never worry about tax compliance. Browse our OKR examples library below, and feel free to use any examples as a jumpstart to your team OKRs! Get a whiteboard. Align campaigns, creative operations, and more. Learn why customers choose Smartsheet to empower teams to rapidly build no-code solutions, align across the entire enterprise, and move with agility to launch everyones best ideas at scale. See whats new today. Learn a lot in a little bit of time with our HR explainers. OKRs can be used to improve communication, alignment, and engagement among employees. Objective: Expand market reach in Asia. Objectives are defined as what you want to achieve; these outcomes should be expressed in a strong, motivating way. Once you know what to measure, your metrics are only useful if theyre based on accurate data. Usability score of our product goes up from 6 to 9. Review, reimburse, and report on employee expenses in one location. While all objectives are ultimately aligned with higher level OKRs, there is no strict alignment that prevents individuals from setting personal growth OKRs. In order to formulate high-level OKRs, also known as company targets, are goals which are being derived from certain key factors (e.g. Content Marketing OKR Examples. How Workpath supports cost saving goals: 6 Steps to take in the Platform Insights to Navigate Crisis Bracing for Future Challenges Read more here. But I think it's critically important to go with a reasonable number like, three objectives and no more than four or five KRs for each of those objectives.". Pharma expert Doru Dinu from Romania shares insights on how the economic downturn has impacted big Pharma companies and the challenges they are now facing. 33%. OBJECTIVE: Launch the new product successfully. Our customers cannot wait to discover our new releases (1), they make them want to test new features (2), and use our product more often for their daily tasks (3). Key result 3: hold phone interviews with top 100 customers. Fill out the form for access. Today, organizations everywhere are adopting objectives and key results (OKRs) to help define and track tangible goals that every employee can champion. Its also more manageable to establish cascading OKRs in this way because employees can clearly see how goals are being aligned. HR OKRs (Objectives and Key Results) help HR teams set structured and data-driven goals and help them quantify their results. When you step down a level, from the C-suite to functional teams, OKRs are equally effective. It makes the companys direction and expectations of its employees crystal-clear, which companies often struggle with no matter how much they communicate. Don't go into "why and how" the objectives were met. They should be expressed in a tangible, motivating and unambiguous way, so that what the organization or team wants to achieve is clear, actionable and inspiring. Paycors always in the news for innovation, hiring and more. In order to succeed at SEO, it is crucial to draft ambitious and reachable OKRs. | Objectives hereby describe where to go, Key Results how you will get there. |. Services in each of the work areas shall be performed under and at the direction of the chief elected official or their designated representative. Objective: Speed up development time in Q2. OKRs work well when planned quarterly, so be sure to set the cadence and stick to it. OBJECTIVE: Build Strong Relationships with Forrester and Gartner, OBJECTIVE: Launch a New Customer Community, OBJECTIVE: Make our community known by industry experts and thought leaders. In an OKR implementation, the objective is qualitative and answers the question of what is to be accomplished. This OKR example focuses on the relationship between the Sales Staff and its clients. Organize, manage, and review content production. Objective: Provide exceptional customer support. The resulting department, team, and individual OKRs must be aligned with, in support of, and contribute to the top company priorities. Instead, start each Key Result with an action verb and continue the sentence with a description of what will be delivered with evidence of completion. Objective: Review the sales analytics process. Join team meetings from 3 other departments. At the start of sessions, he usually tries to have some tentative objectives ready. Design OKRs can cover such matters as training and employee engagement, as well as design goals. Create helpful and informative blog articles. To see the full benefits of the OKR methodology, you need to select the appropriate alignment model for your company. OKR Examples / OKR Templates for Professional Services. Business leaders dont need to PSA Buyers Guide: Questions you Should Ask When Evaluating PSA Platforms In order to keep up with all these factors, a correct OKR drafting process is crucial in order to be successful as a department. Parallax was built to enable visibility, alignment, and accountability across the business. According to the MIT Sloan Management Review article With Goals, FAST Beats SMART, Our experience working with companies suggests that relying exclusively on quantitative measures is neither necessary nor optimal. Create career road maps for 100% of employees. Objective: Successfully launch the new product in Canada. After you've chosen your objectives and key results, you can track your progress in achieving those objectives. Create a seamless customer experience, regardless of the channel of engagement. You can find tons of advice about how to implement OKRs (including from Google, Hacker Noon, and Sachin Rekhi). Claim hiring tax credits and optimize shift coverage. This is one of their OKRs: The best company-wide OKRs originate in mission statements and long-range goals, and they help to communicate a practical path to those aims, as shown in these top-level OKR objective examples: Objective: Build the best online personal shopping service in the country. Connect everyone on one collaborative platform. The employee satisfaction score goes up from 6 to 8. The best goals combine broad company vision with specific, measure results. This should break down the actions you need to take to make it happen. What is the difference between my vision and mission? Key Results, on the other hand, should demonstrate measurable results that allow you to evaluate if a certain goal has been achieved. Sara, the CEO of Company X, decides that she will "own" this OKR, since she has the most experience working with venture capital (VC) firms. Improve the Engineering teams speed of delivery. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed. KR 2: Analyze the traffic to existing content to see how it could be optimized. Our customers are satisfied and feel taken care of so our churn predictions dont worry us too much while upsell prediction excite us. A term coined by Jim Collins in Built to Last, BHAG pushes boundaries and challenges the company. Companies at earlier stages of their growth lifecycle on the other hand may fall anywhere in the development stages from definingperformance management metrics to building success strategies. "You might think, well, I've only got one objective, which ignores other aspects of the business. The mission of the Walt Disney Company is to be one of the worlds leading producers and providers of entertainment and information. These support you in OKR drafting with: Simply explained OKR drafting techniques, best practices and helpful OKR examples. Get insights into your workforce to make critical business decisions. 8 more examples of OKRs for businesses. One highly recommended exercise for all leaders is theHedgehog Concept by Jim Collins. The following examples of human resources OKRs highlight personal development, manager development, and employee engagement aspirations. Objective: Reach quarterly revenue of $1 million. Through further training opportunities and a budget for individual personal development employees are more satisfied and engaged. Strategic plannning software designed for leaders of mid-sized organizations to align, design, execute, and report on their strategic plan. When it comes to writing yours, dont reinvent the wheel and waste your strategic energy. HR solutions purpose-built to help CFOs mitigate risk and control costs. . Hire and retain staff with earned wage access. Objective: Increase brand awareness. Focus on . See OKR Scoring to learn more. Drive engagement and increase retention with talent development and continuous learning. OBJECTIVE: Grow our corporate global business, OBJECTIVE: Build a great corporate culture (delight our employees), OBJECTIVE: Launch the new product successfully in Q1, OBJECTIVE: Generate more Marketing Qualified Leads (MQLs), OBJECTIVE: Optimize our customer acquisition, OBJECTIVE: Implement Account Based Marketing (ABM), OBJECTIVE: Improve Our Website and Grow Conversions. 4. Our development process is now faster (1), more efficient (2), and our work of a higher quality (3), in order to have a more reliable product. OKRs can fail for several different reasons, but the most common factors include: OKRs are most effective when aligned with your organizations strategic direction and 3-year roadmap. We delight customers at every touch point through excellent usability and service so they are happy and healthy, love engaging with us and actively recommend us. OKRs (Objectives and Key Results) is methodology for goal setting where an objective outlines a desired outcome and is supported by 3-5 quantifiable and measurable key results to achieve that outcome. Set and follow a quarterly OKR planning schedule. Our product website is now search engine optimized so that potential customers can easily find and explore our product portfolio, Inbound Marketing goal: 60+ Team OKRs examples. Product management OKRs often involve improving a product or generating interest in a product. The Focal Point Blog // Get expert help to deliver end-to-end business solutions. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop creative, innovative and profitable entertainment experiences and related products in the world. Key result 1: Publish 15 blog posts to drive at least 2,000 new unique website visitors in Q2. Especially in manager positions, it is particularly important to set the right OKRs and structure Key Results in a proper way. Objective: Grow sales among art students. Objective: Raise the efficiency of the release build process. If you dont know what to measure or how the framework is useless. Harriet Chan says, "When working with OKRs, the ability to measure value is critical. Objective: Publicize the brand community to customers under 30. If enough effort and commitment is put into OKRs they can help to give individual employees as well as the whole organization a sense of direction and help them focus their efforts. Deliver results faster with Smartsheet Gov. Objective: Design and develop a new product. Objective: Reduce operations costs by 20 percent. Objective: Improve fourth- to sixth-grade math scores. Key Result: X% of KRs are up to date every 2 weeks. For further reading, we recommend our thought-through kits for product and IT teams. Contrary to Objectives you should follow the S.M.A.R.T. Objective: Significantly increase the enterprise value of the business Key Result: Increase annual revenue by 40% Key Result: Maintain at least an 80% repeat purchase rate Key Result: Maintain a net positive employee growth & self actualization rate The usability of the sign-up functionality is now smoother (1) and faster (2), so that more people sign up (3). Companies typically set OKRs using a similar structure to the org chart, with company-level, department-level, and individual employee OKRs. Leadership OKRs may vary depending on the size of the company. One level down, we have the Director of Product and Director of Marketing. An OKR best practice is to start with top corporate objectives which are then cascaded to department or team OKRs. Objective: Increase personal output and efficiency. Read these case studies to see why. Leave payroll and taxes to the experts so you can focus on your business. Improve and increase partnerships with other leading experts in our industry. Read on to learn how managers and leaders can use OKRs (or objectives and key results) to create accountability, transparency, and alignment within their organizations. December 1, 2022. In other words, all goals should be directed by what your vision statement describes. Explore case studies, eBooks, infosheets, and webinars. Services companies like digital agencies and software development studios trust Parallax to track and measure the operational health of the business. Objectives describe what you want to achieve; key results describe how you know you've met them. 1. But keep in mind that iterations are welcome as circumstances change. Mitigate risk with proactive payroll and tax alerts. Leverage AI to automate sourcing and increase candidate diversity. Increase engagement and inspire employees with continuous development. Here are common examples of OKRs in Finance. Its asking the companyand leadership team, Why are we doing what we are doing?. Have recurring peer-to-peer meetings with someone you want to learn from in the company. Just as they can direct our strategic thinking, they can guide our functional work, too. Creating OKRs in departmental silos without cross-collaboration. Matthew Zehner, Founder & CEO of The Stable, a full-service digital agency specializing in eCommerce (and a Parallax customer), recently implemented OKRs. Free Copy. Organize your team, manage schedules, and communicate info in real-time. Insights for Agency Operations, Browse Resources Gain a deeper understanding of how other departments run within the company. Objective 1: Achieve record revenues to increase business profits for our growth. Objective: Nurture an increase in manager skills. Increase sales by most experienced 25 salespeople by $40,000. Heres what we like best about OKRs for digital agencies: OKRs, supported by the right tools to accurately measure how youre performing (hint, hint ), can fuel growth for digital services companies. In the third and final drafting step, the Key Results are being set by creating one Key Result per each promise made in the Objective. If you're interested in learning more about the difference between OKRs and SMART goals, read this article comparing the difference between the two. Objective: Refine the tier support system. A typical OKR example for OKR growth/Lead Generation might be: Search Engine Optimization (SEO) Marketing is all about optimizing content in a way that it is reaching the highest possible rankings in search engines (such as Google, Bing, Ecosia). Eliminate the stress of ACA filing with streamlined reporting. Key result 2: Connect and build relationships with 10 key industry influencers. Access collaboration tools and resources that help champion equality and promote DE&I best practices in the workplace. Increase our reach and brand awareness outside of current geography. OKRs are a . As you can see, the CEO sits at the top level of the company. To learn more about how OKRs can help you, see the "Essential Guide to OKRs.". Objective: Create a monumental launch for the new product. Objective: Increase the popularity of company product (yogurt). Therefore, its not necessary to pigeonhole the company vision statement in order to make it sound appealing to everyone else. OKRs (Objectives and Key Results) is a methodology for goal setting where an objective outlines the desired outcome and is supported by 3-5 quantifiable and measurable key results to achieve that outcome. Just like adopting a new pet, 5 Ways Digital Leaders Can Motivate Their Teams, Driving Strong Cultures AND Business Results Stay ahead of recruiting and hiring regulations. Attract top talent, develop employees, and make better decisions with actionable data. Configure and manage global controls and settings. Collections of actionable tips, guides, and templates to help improve the way you work. Find quality candidates, communicate via text, and get powerful analytics. Manage and distribute assets, and see how they perform. Get real-time analytics to HR & Payroll data. OKRs are a framework that helps companies set ambitious goals (objectives) and track how theyre performing against them (key results). In the following you will find an example of a typical OKR in Content Marketing: Filling the funnel in order to hit the Sales target is the main aim behind Lead Generation. The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. Reduce risk, save time, and simplify compliance management. Control costs and make every dollar count with reporting. While most organizations devote time and resources to create OKRs, leaders should also focus on internal processes such as check-ins, 1-on-1s, and feedback loops in between to receive real-time updates as well as to provide proactive support. OKRs sit really nicely on top of a resource planning platform like Parallax . Expand the reach and expertise of the sales team to increase the conversion rate of qualified leads. Paycor has the right defenses in place to protect your data. Theres a high-level company OKR, supported by department OKRs, and individual employee OKRs. Quickly automate repetitive tasks and processes. Track critical documentation and control labor expenses. You have to measure the impacts your goals have on the organization. Key Results: $100K revenue growth from $50k. Lets take a look at SpaceX and how the project may be interpreted as an easily understandable OKR example. The framework encourages leadership teams to write down and formalize what theyre trying to achieve and make it visible across the organization. As you can see, vision statements are aspirational. Retain and coach your workforce with career planning. In John Doerr's Measure What Matters, the start up Zume Pizza, uses OKRs to take on pizza industry giants like Domino's, Pizza Hut, and Papa John's. By using robots to make pizzas, Zume is able to free its people to handle things like customer relations. Define the success criteria for implementing OKRs step by step. Set three to four key results per each objective. Settingchallenging OKRs and pushing everyone to go above and beyond is not a bad thing. Empower your people to go above and beyond with a flexible platform designed to match the needs of your team and adapt as those needs change. In this article, youll learn about the importance of setting OKRs and find an extensive list of OKR samples and examples for a range of businesses, as well as for individual departments. Objective: Improve the user onboarding process. Improving the usability of a product means to create smoother and more pleasant user experiences. Objective: Strengthen the auditing process. OBJECTIVE: Launch the new monthly newsletter successfully. The full alignment model appeals to corporations and large departments, integrating well with established management processes that are usually top-down. Business Strategy // Therefore, Objectives should be ambitious and of qualitative nature. In this top-down model, their objectives will be taken directly from the key results of the CEO. First of all, the objective is not concrete enough, and it's not inspirational. In other words, the substance of corporate and group objectives should "trickle down" to the team-level OKRs, so that the people on the front line of effort can support the big-picture aims with realistic, tactical goals. Key results typically include hard numbers. Its a qualitative and quantitate measure. Whiteboards and Post-it notes can help flesh out ideas, Snyderman said. Key Result: Generate Revenue of XMM. OKRs give structure to ambitious growth goals, giving digital agencies a path forward to achieve those goals. Average customer health score goes up from 7 to 9. It involves assistance in planning, training, troubleshooting, upgrading, and any other way to assist the use of the product. One of many ambitious OKR examples for Elon Musk's SpaceX would be: When drafting OKRs and setting the basic components of the Objective it is crucial to always have the actual value proposition in mind in order to create effective OKRs. Were growing and want to hear from you. Create an OKR template Marketing. Its your decision as to how long that span is. Paycors leadership brings together some of the best minds in the business. Objective. Therefore you should strive for continuous improvement of your OKRs and not just a simple categorization of them into right and wrong. Objective: Deliver a design for the drawing wizard. The OKRmethodology is most successful when there is a rhythmic process attached to it. You might be wondering How does my whole vision translate into my mission statement? orWhat is the difference between my vision and mission? Your vision describes the end result of your efforts, but your mission statement details the reason for your companys existence. Ensure portfolio success and deliver impact at scale. For further reading we recommend our thought-through kit for product which can support you with your OKR drafting. It provides an overview of OKRs and explains how they can be used to set ambitious goals and track performance. Collaborative Work Management Tools, Q4 2022, Strategic Portfolio Management Tools, Q4 2020. 300, Here are some examples of marketing OKRs: Objective 1: Our brand is widely recognizable and well-known to our ideal customer base. What makes this high-level goal so special is the fact that it is aligning with one of the company goals and is thus also aligned with other internal goals being linked to the same company goal: The main goal of Content Marketing is to provide content that is interesting to readers from the target group and at the same time helping Sales to generate leads. Automate business processes across systems. Partners Find a partner or join our award-winning program. If thats the case, make sure the right benchmark is set. Build cross-functional knowledge. Interested in further Case Studies and best practices? Package your entire business program or project into a WorkApp in minutes. HR solutions purpose-built to help leaders create great places to work. Use these examples to help jump-start your thinking. Georgina, the . Key Results can be either quantifiable performance measures or deliverables (effort or projects). Objective: Improve the support experience. Learn how the Smartsheet platform for dynamic work offers a robust set of capabilities to empower everyone to manage projects, automate workflows, and rapidly build solutions at scale. Therefore, it's critically important to make sure you're setting CEO-level goals effectively. Most organizations use a quarterly cadence, meaning every OKR runs for a three-month span. Manufacturing. If you aren't sure where to start with writing your OKRs, take a look at our OKR examples including company-wide examples, OKR examples for executives, and OKRs for specific departments in your organization. Retain our hard-earned customers, reducing churn where factors are in our control. Its time to be agents of change. This article explains the power of Objectives and Key Results (OKRs) for professional services companies. Paycors compliance solutions help ensure accurate filing and mitigate risk. The good news is, you have a secret weapon: managers. These examples focus on garnering more attention for the business and, thereby, more revenue. Seeing is believing. Key Results. Objective: Create a more goal-oriented company culture. OBJECTIVE: Generate new bookings pipeline, OBJECTIVE: Recruit World-Class A-Players for Our Sales Team, OBJECTIVE: Develop Our Reps into the Best Sales Team in the Industry, OBJECTIVE: Grow Our Sales in the Central region, OBJECTIVE: Improve Sales in South America, OBJECTIVE: Implement SDR social selling process, OBJECTIVE: Grow Our Upsell and Cross-sell, OBJECTIVE: Enable Our Sales to Be More Successful, OBJECTIVE: Improve our Sales Analytics Process, OBJECTIVE: Grow Sales Through our Channel Partner, OBJECTIVE: Create an Exceptional Corporate Culture / Delight Our Employees, OBJECTIVE: Improve Our Employee Retention, OBJECTIVE: Improve Our Employee Engagement and Satisfaction Score, OBJECTIVE: Make All of Our Managers More Effective and Successful, OBJECTIVE: Complete Our Employee Reviews Efficiently and on Time, OBJECTIVE: Transition to Ongoing Performance Management, OBJECTIVE: Launch the New Product Architecture, OBJECTIVE: Build a World-Class Engineering Team, OBJECTIVE: Drive Quality for Features in Our New Release, OBJECTIVE: Improve the Email Delivery Architecture, OBJECTIVE: Launch a high-quality Product Beta, OBJECTIVE: Launch the New Product Successfully, OBJECTIVE: Be Proactive with Customer Success, OBJECTIVE: Deliver a World-Class Customer Support Experience, OBJECTIVE: Ensure Customer Support is a High-Performance Team, OBJECTIVE: Implement a Scalable Customer Support Process, OBJECTIVE: Track All Critical Support Metrics, OBJECTIVE: Improve our Annual Budgeting Process, OBJECTIVE: Improve our Financial Reporting Process, OBJECTIVE: Improve our IT and Infrastructure, Win 1,000 deals worth $10M in bookings by 12/31/17, Generate 50,000 marketing qualified leads, Reduce churn to <5% annually through customer success, Roll out a continuous two-way feedback loop via weekly surveys, Maintain an average employee satisfaction score of 8 or higher, Create & launch new mentorship program by the end of Q3, Develop 15 customer case studies by 4/30/17, Secure an award at an industry conference, Hit company global sales target of $100 Million in Sales, Achieve 100% year-to-year sales growth in the EMEA geography, Increase the company average deal size by 30% (with upsells), Reduce churn to less than 5% annually (via Customer Success), Interview 20 customers per month and get feedback, Launch an ongoing 2-way closed-loop feedback process, Achieve a weekly Employee Satisfaction / Pulse Score of 8+, Celebrate small wins and any type of progress every single week, CEO and SVPs to launch a monthly all-hands Town Hall and open Q&A meeting, Win a Best Product of the Year award at the industry conference, Generate Net-New Unique leads via Account-Based Marketing, Improve our new marketing automation process, Reduce the Customer Acquisition Costs by 20% in Q3, Build a new top-down and bottom-up Excel model to analyze the ROI, Document and implement the new ABM process, Do 2 weekly alignment meetings with the SDR team, Do 1 weekly alignment meeting with SDR team managers, Generate 20% of closed-won sales via ABM efforts in Q4, Improve conversions on Landing Pages by 10% in Q2, Get 10 new inbound links from relevant websites, Improve our internal on-page optimization, Finalize and launch 1 newsletter per month, Have 30 media calls/meetings by end of Q1, Have 15 calls/meetings with key industry influencers, Secure 2 speaking spots at the Annual Industry conference, Do 2 analyst calls - provide the new product launch update, Create a Customer Community Strategy based on best practices, Publish 60 articles during the quarter and get 6,000+ page visits, Get 30% of our customers to participate in the community, Reach out to 12 industry experts and thought leaders in Q1, Interview them and publish the interview articles on our community site, Research and publish the Industry Report & Infographics for the community, Finish all the new product website updates, Work with PR to provide technical product specs, Give an exclusive pre-launch update to customers and partners, Finalize product datasheets, feature briefs and sales enablement info, Publish 5 new partner-focused whitepapers by Q1, Launch 7 webinars to educate our partners, Do a 5-city Lunch & Learn event for partners, Keep pipeline above 5x of quota to ensure a 20% Win Rate, Hire 5 new Sales Managers by the end of January, Maintain a 4:1 onsite "Interview Offer" ratio, Ensure we do regular sales coaching every week, Bring in the new sales training company to improve our training, Do regular monthly anonymous surveys of SDRs and AEs and get their feedback, Develop relationships with 50 new targets or named accounts, Onboard 10 new resellers that focus on the Central region, Offer extra kicker to AEs to achieve 120% focusing on the Central region, Implement a new sales training program for our South American team, Receive 5-star reviews from our customers who will serve as references, Bring in $50,000 in bookings by end of Q3, Increase upsell and cross-sell revenue by 40%, Have regular weekly alignment meetings with Customer Success, Ensure we update our new sales technology stack, Implement the new process for measuring Outbound vs. Inbound, Revise all the email sequences and upload it into the new sales messaging tool, Update the CRM based on the new sales pipeline review process, Help the VP of Sales with the new data to finalize the new compensation plan, Implement a sales analytics and Business Intelligence platform, Set up sales cycle and average deal size triggers to email our VP of Sales, Review Sales Activity metrics and send a weekly summary to the team, Review Sales Pipeline metrics and send a weekly summary to the team, Review retrospective Sales Results metrics and send a weekly summary to the team, Recruit 30 new channel partners in Eastern, Central and Western geographies, Finalize the new 20% channel sales promotion for Q3, Implement the new channel partner website section, Improve the channel partner onboarding process and documents, Create clarity of all departments and teams via clear OKR goals, Celebrate "small wins" and any type of progress every single week, CEO and SVPs to launch a monthly Town Hall with Open Q&A, Improve our 2-way closed-loop feedback and ongoing performance management process, Improve our employee engagement score and employee satisfaction to 8 or above, Survey employees monthly on how to make our company an even better place to work, Assess if we are paying salaries and benefits at market rates, Offer our employees a $500 reward for referrals of A-Players whom we hire, Hire 25 new employees this quarter for the 5 requesting departments, Survey interviewees after each interview process and get feedback, Ensure every manager company-wide is doing an ongoing, 2-way feedback loop, Survey employees using a Pulse (Employee Satisfaction Index) weekly, Ensure we are setting clarity of work with goals to boost engagement, Provide consistent training to managers on how to manage effectively, Ensure every manager is doing regular 1-on-1 meetings with 2-way feedback, Do monthly anonymous employee surveys to get feedback on managerial effectiveness, Survey our employees on how they like our new ongoing performance process, Collect all performance review notes from our 30 front-line managers, Announce the transition from the outdated annual performance review process, Implement the ongoing 2-way closed-loop feedback with lite check-ins, Announce new annual reviews to serve as a summary for the ongoing process, Have engineering team contribute X story points, Upgrade our database and complete data migration, Offer a $500 reward for referrals to A-Players, Hire 5 referred engineers with exceptional references by end of Q2, Maintain a 4:1 onsite "Interview Hire" ratio, Implement the new QA automation tool and process, Ensure no more than 1 critical bug reported in Q3, Ship the new architecture docs to all internal teams, Conduct 30 customer development interviews, Review 10 usage videos via UserTesting.com and summarize it internally, Do 2 training sessions on the new product for Marketing and Sales teams, Help Product Marketing by reviewing their technical spec documents, Interview 50 prospective customers and get their initial feedback, Get usability score above 8/10 on UX mockups from 20 prospective customers, Specify 5 elements in UX mockups to increase product's usage engagement, Get internal feedback score of 10/10 from the sales team, Be proactive in assessing our drops in account usage or at-risk usage, Apply Best Practices to ensure we have NPS score of 8 and above, Implement a Customer Success platform to track customer health, Reach out to customers who appear to be at-risk, Achieve a CSAT of 90%+ for all Tier-1 tickets, Resolve 95% of Tier-2 support tickets in under 24 hours, Each support rep to maintain a personal CSAT of 95% or more, Maintain a weekly Support group ESI/Pulse score of 8 or greater, Finalize resource allocation with the VP of Support, Promote 2 customer support reps to managers, Implement our new customer support platform, Updated 30 "How-To" articles on the Knowledge Base, Track and report on Number of New Tickets to Resolved Tickets, Track and report on Average Resolution Time, Track and report on Top 10 Customers by Active Tickets, Have a meeting with every VP about the new process, Review everyone's budget proposals before mid-Q3, Implement the cloud-based version of QuickBooks, Ensure we close our financials within 2 weeks of a quarter, Implement the new cloud backup system and process, Improve internal IT satisfaction and response time.