The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Cheapo, indeed. If for any reason the fare you are attempting to book is not available you have the right to cancel such booking with no cost to you.In accordance with the US Airline Deregulation Act, Open Sky Agreements. DoNotPay Helps You Solve All Administrative Dilemmas Effortlessly. On calling the company, the agent advises me to check my statement and I confirm to him that I have checked it and I also checked with my banking team that there are no pending transactions on my card but he thought I was being stupid. CheapOair ranks 1st among Discount Travel sites. Even if your refund request is approved, you might be charged a cancellation and refund fee. I WILL NEVER book a flight with them again. Our systems were taxed and hold times and unintentional dropping of calls became a big problem. The rep said that that was for taxes. CheapOair refunds you your ticket's price when you pay for a cancellation fee. After they took my credit card into I was offered the chance to make seat assignments for a charge of $11.50 per reservation ($23 total). I've emailed twice 7/17/07 and 7/19/07 - no response) and called numerous times including 8/14, 8/15, 8/22). Stay away from this company! AVOID BOOKING THROUGH CHEAPOAIR. We are trying in every way possible to address each customer's need, and deeply regret the difficulty this customer experienced. My flight back home was refunded without my consent or knowledge. Travel dates range May 24 - Jun 13. Ticket Details Alitalia refunded my ticket, but Cheapoair owes me $100. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? I called cheapoair and thats the first time they told me that ticket is non-refundable. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? I have no reason to not return when I need to. If you the passenger instigated the cancellation then you are likely to be due nothing because cheap (ta && ta.queueForLoad ? The Cheapoair class action lawsuit seeks reimbursement of the price difference between the "Final Total Price" that was listed and what the Class Members were actually charged. What else is there to say? >> I also cancelled the ticket and applied for the refund:<<. CheapOair is an online platform that collaborates with hotels, airlines, car rental companies, and travel agencies worldwide. Hello, Nagel was nice and very helpful. I would also like to mention that we are not an airline, but a travel agency, so if you had a problem with airline service that is something other than service provided by CheapOair.com. Baggage transfer from Indigo to Airfrance at Blr airport!!!! I recommend anyone considering booking with Cheapoair, Hahn Air, or any of its subsiduary companies to read about my experience and think about whether it's worth your time, effort and possible theft of your hard earned money. I tried to contact CheapOair. Promo Code expires on date indicated and can be withdrawn at anytime without notice. Take my advice, use CheapO to only find out about cheap airfares. Is there any way we can go out and see around taipei? Excellent. I was then asked to send an email to [protected]@cheapoair.com requesting the cancellation and acknowledging the $100 fee which I did at 10:17pm on 7/12. Our website clearly displays all pricing in US currency. There were a number of options to choose from, and I got what suited my situation. We will not process any further refunds, this issue is closed. One January 27, 2020 the customer called to cancel. The actual discount amount will vary based on availability, advance notice, minimum stay, travel dates and blackout dates. We take our customer relationships very seriously, as evidenced by the numerous customer service awards we have won over the years. Another platform has fewer air flight options, with higher prices than here. CheapOair lets you access inexpensive flight deals in more than 30,000 domestic and international locations through its online booking system. Advice. I got two airline reservations to Puerto Vallarta thru CheapOAir. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. It's a simple refund and should not have been this time consuming and stressful to take care of. Applies to bookings for 3+ travelers. Promo Code expires on date indicated and can be withdrawn at anytime without notice. Does that have something to do with a cancellation of something..the room??? Sit back and relax while we do the work. Just spent over 2 hours on-again off-again hold. Youll be notified via email that CheapOair has received your request. Share your photos and videos with others to prove the truth of your words. She said she would and said I would be refunded within 48-72 hours. A lower fair came up for a certian date and I booked it. DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a, Protect your work against copyright infringement, Handle issues with credit cards effortlessly, Start free trials without providing your credit card info, Get rid of subscriptions or memberships you dont use, Report robocalls in two minutes and get your revenge, Ask for refunds and compensation for delayed or canceled flights, Get in touch with customer service agents without wasting time on the phone, Keep your inbox and mailbox free of spam mail, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? They only told me about the $100 cancellation fee from cheapoair. The price is not bad. Within days we created an online coronavirus information page with instructions for customers that were having trouble reaching us via phone. She wanted to visit her sister in South Korea before they had their baby. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. CheapOair has a loyalty program, deeply discounted fares and an easy booking system, and we recommend the company for budget-savvy travelers and customers looking for cheap flights. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. The online travel site makes it easy to compare flight, hotel or cruise options and book them at your leisure. When I arrived at the airport there was no. This was a big blow to me, given they are just busy at selling tickets and not listening to the customer requirements. So I scheduled a flight from the US to Tokyo back in February for this month. The next contact we had regarding this customer was on March 30, 2020, when we received two chargeback notifications from the financial institution. He said that I would have to hold. They apparently have many online booking sites including Cheaptravel, cheaptickets etc. For Etihad Air ticket part worth USD 1384.90/ I was informed by Cheapoair that I will be given a credit refund which I have to book and utilize before 23/03/2021. As advised previously, the $30.00 refund that was processed in your case was an exception and a courtesy. receive a refund. How To Check the Status of My CheapOair Refund Request. Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? After over nine months of requests for a refund, "noel@cheapoair.com" said that Cheapoair would only refund $30.00. If you want to learn more about navigating the sometimes complicated airline industry, or finally answer the question can you get a refund for a plane ticket? contact us today! My brother had a similar experience with Cheapoair earlier this year but was fortunate enough to be in a city where a physical travel agent could fix the problem prior to his departure. NOWHERE on the call even after booking the ticket associate mentioned that this ticket is non-refundable completely. Stevie Awards for Sales & Customer Service. I have used this site for years. i bought a ticket to italy with cheap o air, the airline change the itenerary, so i asked for a refund, cheap o air charged to my account after the refund 3 time to my credit card and said it was taxes, and now the wont even respond to my calls, they are no good. 6 weeks later and now i'm being told that it will take an additional 3 weeks due to some internal errors at cheapair and that I had not sent back my canceled ticket. We are based in the US, therefore, all purchases will be charged. To address urgency, we started by prioritizing those customers with flights booked within the next two weeks, and continued from there. Go the airline's website to make the reservation and seat assignments for $51 cheaper. If you travel frequently, its best to fly through one airline consistently so youll have much better chances at receiving a refund. I finally got in touch with the booking agent and informed him of what I had found out. I've been trying to get a status on my refund for booking #502367 since 7/17/07 (More than 6 weeks). This comment was posted by a verified customer. We wanted to book a hotel to stay over night so no rush to get the plane in the morning. We were told by CheapOair that there is nothing that they can do and to call the insurance company for to hear their policy about changes or refund. In practice, your airline of choice may do everything they can to avoid refunding your money. This is the first and last time I will ever use our site and I will make all of my friends, families and associates aware of how I was treated. He just repeated himself 3 times over. Enter Promo Code at time of check out. Called customer service but they obviously don't know what custoner service is. Budget does not accept insurance issued out of the country in Panama?. Check out cheap airline tickets to some of the most popular destinations in Canada. MY COMPLAINT has 3 parts: CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. This review was chosen algorithmically as the most valued customer feedback. For some reason I could never find my trip listed anywhere except on Cheapoair's website. It shouldnt take more than 90 days before you see the funds in your account. BBB has information published online regarding complaint handling during the COVID pandemic. So the refund would have been for the cost of the tickets, less a $160 per ticket airline penalty for cancellation, and our agency fees of $125. How does CheapOair work? Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get. 8 5 4 3 3 They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. Applies to bookings for 3+ travelers. We have cheap airfares for over 400 airlines. All Rights Reserved. I booked a return ticket from Bahrain to Adelaide n back in March 2020. I highly recommend CheapOair. Ticket ID: 50686 I just booked a flight with the and they charged me in USD instead of CAD. It was only on June 25 that I found out Air Tran Airlines had filed bankruptcy on April 3, 2008. My husband at this point was still on the line with the supervisor and was eventually told that they would provide a refund but that it could take 2-3 billing cycles to appear. CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. The hotel had to talk with the Cheapo Air billing department to get the payment corrected. CheapOair - is there some sort of meltdown going on! As for the insurance, that is separate also from our company, Travel Guard is a leading travel insurance provider, and the details of the policy are listed on our website on what they cover and don't cover, again, that is a separate issue from CheapOair.com. Their business profile notes that they have 1,421 complaints closed in the last three years, with 808 in the last 12 months. Cheapoair decided to charge more for the tickets PLUS the $89 to book. I called back and asked to speak to s supervisor. In addition to the ability to manage your account online, the online travel site also provides accessible local guides and travel tips for destinations around the world. As of 12/3/07, Cheapoair still has not provided my complete refund. the delay may cause and hope you will understand the extraordinary nature of the current travel situation. Excess savings will not be applied. The value of discount may vary based on fare type availability, seasonality, referral source and destinations. Not so bad for booking our flight easy and fast. Be the first one to find this review helpful. At this point the following people will be contacted and will be made aware of this horrendous service (Again with the exception of philip); ram peddinit (Head of call center), steve lanzalotto (Director of operations), werner kunz (Chief strategy officer) and sam jain (Ceo). Copyright 2023 WPVI-TV. If the airline had cancelled the flight and you didn't initiate any cancellation, then you would be eligible for a refund (minus any fees from Cheapo). He admitted that it showed that I had cancelled the reservation within 24 hours, but that the tickets were not cancelled with the airlines. the reservation fee, but only offered to cancel my reservations. By now i'm very frustrated and disappointed with your company and it's service with the exception of philip how has tried to help. CheapOair is just a platform that lists discounted prices. Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? Is there anyone successfully get a refund from CheapOair? Thank you so much. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Did I make a mistake or did their software default to another date? so after the conversion I ended up paying $50 more that what I would have paid with westjet. Q: I'm having a problem with a refund for American Airlines tickets I booked through CheapOair.com. The table below shows CheapOairs most common service fees. The customer booked their flight on November 26, 2019. In the highly competitive market in which you operate, your offering stood out! Savings of up to 40% to 65% off claim is based on a comparison of non-refundable restricted fares to the applicable classes of domestic and international lowest unrestricted fully refundable published fare. I found it easy to use as an older and not very tech savvy client. I do have a sheet that says there was a cancellation for somethingdon't have it at hand and I would be reimbursed. Thanks. PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I booked ticket to India for me and me wife. I have been using Cheapoair for 8 years now and I will continue to use Cheapoair in the future. Good website, good customer service on the phone. We'd been put on hold, agent checking in with clicks from time to time on the phone to see if we'd hung up yet. Unsubscribe at any time. Once a chargeback is received, we are not allowed to address the case at all, and must wait until the chargeback resolution is determined. Consumers filing complaints will find a category that they can choose for COVID related complaints. Told her the whole story then she puts me on hold. Non-North American return ticket for land entry to USA? That is exactly what happened to Heuser but CheapOair still told him it would not process his request. Still no one contacted me. Copyright 2023 Consumers Unified LLC. Booking Number ********. The only solution they presented to me was to make a new travel arrangement for an additional cost of $7, ooo. After American Air canceled our flight to Dallas, they immediately refunded the total cost of the tickets to Cheapoair. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. BBB of Metropolitan New York follows BBB system-wide policies that guide publication of complaints. Options for requesting a CheapOair refund are limited: The only way of requesting a refund from CheapOair, unless theres an emergency such as the COVID-19 pandemic, is over the phone: Contacting customer care specialists can be a challenge, especially if the phone tree is too complex to navigate. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. They try to lure you with the cheap fare then call you to get you to rebook and cancel your flight. And also recommend it to my friends. They shout about scams/unfair practices when in truth THOSE situations are what travellers should buy travel insurance to cover. Cheapoair did not notify me of any changes about my reservations for four to Hawaii scheduled for June 28, 2008. If you purchased the trip protection insurance via CheapOair, you can cancel and request a refund within ten days of your insurance purchase. Finally tonight I decided to stay on the phone until I got some answers. Again, i've been in communication with your company for weeks and wasn't until I talked to philip on 8/22 that I was ever told to send the ticket back. This $10 off sale applies to our transaction service fees only. To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. ConsumerAffairs is not a government agency. This company does not have adequate staffing to answer queries regarding credit card billing.
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