We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to . However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Perhaps call the cruise and see if you can go back to cash. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Updated: 7 minutes ago. Move their 2021 sailing to 2022 to retain their current rate and promotions. Retrieve the reservation for which you want to apply the cruise credit. Can you use your Future Cruise Credit (FCC) on an existing booking? What about hotel and transfers? Still waiting for taxes and port charges to be refunded to my Credit Card. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. If you request a refund, your 125% FCC will be deactivated. When COVID-19 caused the cruise industry to curtail sailings, the cruise lines promised already-booked passengers more in credit (usually 125%) than what the cruisers originally paid for . Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. a) How long did it take to receive your FCC? May I transfer my FCC to another guest? Are you looking for an answer to the question: "How does a future cruise credit work?" Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. The issue's been escalated to supervisors at both the agency and Celebrity. Booking a Future Cruise Click here to reload the page in order to enable certain features. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. More happens on the Edge. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Celebrity Cruises ; Is FCC Transferable Please Read: COVID-related Discussion. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Multiple FCCs may be applied per guest within the same reservation. Call us at 888-743-2735 if you need help finding the perfect cruise. Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. Rita Stolze, Royal Caribbean Associate Vice President of Trade Support & Service, clarified that Royal Caribbean has changed the rule on giving someone else their FCC. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Is The White Lotus breaking up with Four Seasons ahead of Season 3? Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Call 800-211-2039 or book online at United Cruises today. The Royal Caribbean cruise line has made a change its customers have been asking about. Retrieve the reservation for which you want to apply the cruise credit. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Yes. Improve earnings, maximize rewards and track progress toward dream trips. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Please be aware of deadlines in order to request a refund. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Refunds will be processed to the original form of payment. How can I cancel and receive a Cruise with Confidence FCC? Just received the FCC and we each received one. A line-by-line guide. Find the right card for you. Can you use your Future Cruise Credit (FCC) on an existing booking? DUC950, March 18, 2020 in Celebrity Cruises. I booked a cruise on board that has now been cancelled by Celebrity. Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. FCC ISSUANCE: 1. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? FCC is redeemable for sailing from Singapore on or before 30 September 2021. After March 31, guests will still receive the FCC, but will no longer qualify for the onboard credit. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Stipulations for what you can apply toward your FCC vary by cruise line. Responses may take 7 to 10 business days. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. All Rights Reserved. Still waiting for taxes and port charges to be refunded to my Credit Card. Its not quite as simple as it sounds, though. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Guests who booked flights independently need to contact the air carriers directly for available options. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Cancelled cruise on March 8 for March 14 sailing. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. Announcing Our 2023 Cruisers' Choice Award Winners! Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. These sailings are not eligible for FCC option. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. After applying the FCC to the full cost of your cruise, some cruise lines will take the remaining balance and use it toward prepaid gratuities on your reservation. If guests are on a cancelled cruise, they will receive an FCC and/or refund which can be used on any open sailings we have." Royal Caribbean states a $100 per person change fee would be required. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. If they can't get the refund they are due, will we be able to transfer the FCC to us for our use and we can give them the related $$? Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. These sailings are not eligible for FCC option. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Announcing Our 2023 Cruisers' Choice Award Winners! I did it with Royal. Will I receive a refund for those? FCC Coupon Number (s): 98765432. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Some cruise lines require you to use all of your FCC at once or forfeit the overage so, if you dont use it, you lose it. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Click here to reload the page in order to enable certain features. It has a monetary amount associated with it, which can be used towards a new cruise booking. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Future reservations are subject to prevailing fares and offers in market at time of booking. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. The issue's been escalated to supervisors at both the agency and Celebrity. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. What kind of compensation will they receive? 49 0 obj <> endobj 81 0 obj <>/Filter/FlateDecode/ID[<8FF123FEB5D62C1DAD39956FA165B0A7>]/Index[49 77]/Info 48 0 R/Length 143/Prev 540494/Root 50 0 R/Size 126/Type/XRef/W[1 3 1]>>stream These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. SPECIAL NOTES: Please allow up to 7 business days for the transfer request to be completed. Has anyone had success getting their FCC transferred to someone else? I made my reservation using Casino Certificates. By DUC950, March 18, 2020 in Celebrity Cruises. Does anyone know if the FCC can be transferred to another person. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I know some that got FCC for a cancelled cruise at the beginning of the Pandemic and it says non-transferable on it, perhaps this is not being enforced now? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. I recently spent close to two hours with a Celebrity rep who checked with a supervisor on process. From August 2022 Travel + Leisure, published by TI Inc. Plus, an additional $50 onboard credit as our SpringBonus.*. Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCCs from family members to the Wife and I..it takes patience and a few calls. Hopefully it can be worked out. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Certain promotions will be excluded from the policy. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Sign in or create an account. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Photo Credit: Solarisys / Shutterstock.com Both FCCs and onboard credits can be combined with. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Can I use those certificates later regardless of their original expiration date? Check with the cruise line as many of them will allow a name change on a cabin but you may have to book using the FCC first and then make the name change afterward. Our family members who originally booked cannot sail any time soon but DH and I have multiple upcoming cruises with Celebrity on the books. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Plus, your own feed of TPG content. For more cruise guides, tips and news, sign up for TPGs cruise newsletter. Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. Do standard Final Payment timelines still apply? The amount of Future Cruise Credit varies depending on the cruise line. From August 2022 Travel + Leisure, published by TI Inc. Working with a travel agent can help explain what parts of a booking are eligible to be used toward an FCC. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. Thank you. Cruise lines have issued millions of future cruise credits to customers since the COVID-19 pandemic began in lieu of refunds for canceled sailings far more than at any other point in the history of cruising. How you can use your future cruise credit and redemption rules can sometimes be a bit confusing. You may want to ensure that your friend received the correct information, as I don't recall anyone posting that they have used an FCC in the manner you describe. This post contains references to products from one or more of our advertisers. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. The refund will typically appear on your credit card statement in the next billing cycle. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos.