What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. Many thanks for your help Pete, Ill give it a try. I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. The fine is 70 (with 35 option for early payment) but OP has more than one. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) Hi. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. Our team fact-checks content to ensure accuracy at the time of writing. just had the same happen to me i am fuming. Beat late payment of the Dartford Crossing charge. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. Your email address will not be published. Contravention date 21/02/2015 and I make a payment on 23/02/2015. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Anyone know who is in charge of this? Im a second-time offender, having simply forgotten to pay the charge on two separate occasions. Just realised I missed paying the charge last Monday 27th. In a lease van. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. Have now received another penalty notice, this time for 105. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. Just another trick to try and get your money. Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. No way round this. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. I have driven through Dartford crossing yesterday, but I forgot to pay. i think its not fair for something we have already paid for . 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . ~1500. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! Motorists must pay a fee to use the tunnel, although exemptions exist. this is an unfair practice. Ho gi pagato e posseggo la ricevuta che conserver visto che non mi fido. Now I just have sent an appeal to the EPCPLC and also to the Traffic Penalty Tribunal Cheers EOS5D OK I received my CCA information back from M&S yesterday. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. This will result in many tourists being hit by charges through no fault of their own. He claimed this was sent to me on the 3rd of Feb. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. Why not give all motorists a fair chance of understanding what to do? Tried calling t have them line temporarily out of service. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. This system has been set up very badly; it seems set on making money from fines. I would pay now and there is a chance youll be okay. Thanks for the message and were glad it helped. but typed in car reg as a o not a 0, now have to pay 107. BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? I was travelling with my family on holiday, and a part that I didnt know any thing about new rules What the Alex Murdaugh trial says about us Someone is laughing. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. I fully agree that the Dart Charge is not clearly marked, they should have signs to say it operates at 'any time' and there should be signs to indicate the cost. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? This was the first time I have used the bridge with the new payment system. this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. But far more should have been done to address the change in the system. We are pushing to get better signage on the motorway, too. I had just come back from a visit to Portsmouth, requiring 2 crossings in the same day, when I had a call from Addenbrooks that they had a kidney for me, and spent most of the rest of the day there having tests etc. Hi. You can find out more by contacting MoneyHelper. I was very surprised. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Thanks. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. What the hell are they playing at. But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. :(, Tommy, You should appeal this. So is this official HA policy? Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. i.e. I live up north too and there are 10 in my area so no excuses. Ive replayed on the form giving details but this was rejected. I have had the same issue. Careful about disabled use. The reason? We the coin. If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance Received a PCN for a one way journey we made 5 MONTHS AGO! Contact Us - Dart Charge - GOV.UK In short, I would relax and enjoy the fruits of your shopping trip. Lets hope the prospect of an inquiry announced today after people power forced it might look at such issues as well. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. Can I pay now the two crossings online or I have to wait for receiving the fine? When asking the lady there which dates I am missing the could not tell. no invoice or payment confirmation. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. Maybe Ive just been lucky but worth trying! There is a further difficulty. I made representations about the penalty charge to the Charging Authority concerned, within 28 days At MoneyNerd, we are passionate about simplifying finance. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf Instead they have 10 of my money ( I paid for 4 trips in error!) Please let us know. who checks this system is working ? you also confirm that you are the owner of the vehicle(s) that you wish to pay for and/or have the permission of the vehicle owner(s) to pay for crossings and receive information about the vehicle and its crossings. Dont use any unofficial websites when making a Dartford crossing payment. I paid for a return journey. The purpose of the penalty scheme is to encourage compliance with the payment system. Why would the do that?!?! Penalty for failing to do so is up to 1,000. .. so Im delighted and offer to pay. ..Me.. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. . Britain's most wanted murderer greeted police with a calm 'oh, hello This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. If you pay for your Dartford Crossing online, you should check your bank account to ensure you werent charged twice. This led me to the conclusion, that I needed to pay a charge for using the crossing. The paper work from the D of T was issued 15/06/2015. Pay now and it should stop the penalty being sent out. Dont know if it is worth paying for it online? Its never fun when you get any penalty charge, but knowing what to do could save you a ton of money. . We subsequently received two penalty charges. A real mess that needs sorting out though. What is being done by the highways agency to address this scam Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. At the bottom of the next page is a button with Make a representation written inside. I have just got back from holiday today and have paid the two way toll charge of 5. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). Good luck. Its scandalous. How can I check please ? I have now made a payment of 5 do you think that I will get a penalty charge?. Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. as first timers on this route since it has all changed were able to pay 2 crossing charges now we are home. But I will be in touch with my MP with regards this farcical situation which has been a total waste of public monies. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! It helps when you want to dispute the penalty charge. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. I know they have the correct address for me as I have just received my road tax reminder through the post. Parking charges: how to challenge and beat unfair parking fines First of all the future crossing may never occur, and secondly they may only do so where there is an Advance Payment Agreement in place (see Regulation 6 of the A282 Trunk Road (Dartford-Thurrock Crossing Charging Scheme) Order 2013). I already did the same 6 months ago, but because that was the first time I was given the 14 days to pay the original price, without penalty. i then used it on the 8th of Feb 2015. Sadly you could be one of the 300,000 drivers who forgot to pay their Dartford Crossing charge in one month alone racking up potential bills of around 21m? Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. There are no contact details on the charge certificate. Hope it helps It seems we cant pay after using the crossing, nor in advance. I do want to pay, but was not aware of the strict timeline and penalties. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. I think it was a mistake removing the barrier as they know people will forget and they will make more money. they hadnt sent the penalty letter for the return journey or the other journey i made in July. Will. 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. On all other toll roads you get signs telling you costs for each type of vehicle and how to pay we saw nothing. Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? Just to check, the DVLA gives the details of my address for the PCN letter? Remembered 10 days later so went on website and made a one off payment of 5. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. For it to be successful, you need appropriate grounds for appealing. In this case, you would receive a 'charge certificate'. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. Thats when MoneyNerd was born. Pay online: Pay for an individual crossing online by heading here before midnight the following day.Pay here. Mainly because motorists forget to pay the toll fee on time. There is some kind of fraud going on this Dartford crossing. I watch English TV and I have seen programmes where these debts are put into the hands of bailiffs who have Automatic Number Plate Recognition Cameras, they are everywhere and if your car passes one it will be flagged up immediately, then you get followed and stopped and if you do not pay the fine, which will get massive in time, they will confiscate your vehicle. Dartford Crossings current guilty until proven innocent policy appears to be an EU Human Rights test case waiting to happen. Hertz should have used the 14-day grace period to pay the 2.50 charge. Julie Dart who was murderd by Michael Sams. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. What an absolute scam, where does the money go from the fines? Kind regards 7. (7) I just forgot. feedback We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. DC- It should arrive within 2 weeks. One place for strangers to pay would be helpful. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. Until the 31st of March 2016!!! The lack of transparency on fines and the timing of payment is designed to maximise revenue. If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. So it appears that you have to pay twice for the same crossing. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. Open your iPhones reminders app it is standard on the handset2. The 14-day rule should apply as long as it was the first time you havent paid in that actual car. Click it. Forgot To Pay The Dart Charge? - What To Do Now If you call them, you may be able to pay over the phone then and there anyway. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! My bank statement shows that I did pay. Did you get anywhere with this as i am in the exact same situation. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. Have I any chance of appealing against this unreasonable charge? The first hotel did not provide WiFi and so I was unable to search online. Simply paying when you get back should be okay for a first offence. I've had . On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. I doubt there is much you can do legally, but maybe a letter explaining the situation and pointing out the lack of customer service from the employee might help.