Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. Just went through a similar situation as you. Did they give you any bonus items ? He seemed very nice and personable at first. Don't have an account? Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. I should be able to sue myself out of this contract since they did not sell my current time share. Must call to book. Now, multiply this over the next 50 to 60 years. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. VSI the company that supposedly sells your previous timeshare is also irreputable. No: TAR-6309. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. would get enough money to pay off their time share. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. It's clear there is no intention of honoring that. Amount in Dispute: $1,500.00 If you enjoy the TUG website/forums or found value in the information you learned from TUG. Save. He also kept trying to convince us to buy a package that we couldn't afford and rent our time to people. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. No. We paid cash, so we don't have that leverage. Nothing that the salesman presented to us was No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? Make sure any club youre considering can pass an easy scam test. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. Please dont include personal, political, ethical, or religious commentary. 'unethical behavior' I was verbally abused and threatened by staff member. Contacts:There are no additional contacts. Sign up for free now, Sign up for free to participate on the website. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Theyre selling pie in the sky, and Marie Callender is better at making pies. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. No travel service of real value is ever free. Write reviews, ask and respond to questions, Verified customer. Washington Seller of Travel Reg. showed us were significantly less than what was actually Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. This was a hassle no doubt. Contributions should be travel related. Buyer Beware!!!! I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. Down and my maintenance fee. My decision to purchased was based on lies. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. I've had my bank account since 1975 and want to keep it. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. I am thankful that the only financial information I gave was our credit card. Hang onto your paperwork. Connect with Palmera Vacation Club via Facebook at, Follow Palmera Vacation Club on Twitter at, Like, share & subscribe to Palmera Vacation Club on YouTube at. Congrats on finding TUG. Please be wary when you go on this tour. Lets say you take a week-long vacation every year somewhere new. purchase it back from us. Read Also: Sailboat Vacations In The Caribbean. Cancel.We want out of Palmera. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. We asked plenty of questions, figuring 4 heads were better than 2. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. They also verbally guaranteed us that View Details. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Does anyone else have experience with this and any advice? I called in late November and was told that my dates were not open to call again in January. All-Inclusive resorts may charge a mandatory all-inclusive fee. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. Theyre also applicable regardless of the comments tone. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. He then asked us why we wanted to cancel, and we wanted to be honest so we said that a few simple internet searches revealed a lot of negative publicity about this "company", so we decided it was best if we cancelled. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Must call to book. No. Please let me know about a class action lawsuit against Palmera if one exists. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. Well guide you through the process. As a matter of policy, BBB does not endorse any product, service or business. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. However, I cannot afford this. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Type in the email address you registered with. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. Some property-based clubs claim, or at least imply, that your membership is an investment. Scam Clue 5: A promotion that poses as an investment. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. No response. Login to participate on the website. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Palmera is deducting $295 out of my checking account a month. I even saw some stuff abour class action lawsuits. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. How many people normally accompany you? palmera is a scam do not purchase from them they show you a book with go back to original rules when we joined or get out of contract. Fla. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Initial Palmera Vacation Club complaints should be directed to their team directly. B. brenda123129 of FARMINGTON, US. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. At our age changing made sense if this transition occured. After being told they could take a trip to Hawaii, the couple went back home to Alabama. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. BBB Business Profiles may not be reproduced for sales or promotional purposes. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. This is a massive operation I thought. All rights reserved. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. We arrived at 9am along with dozens of other potential buyers. All content should be genuine and unique to the guest. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. We stayed at the Island Links and attended a timeshare presentation. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. Hawaii Seller of Travel Reg. Is this your company? We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. TUG saves owners more than $20 Million dollars. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. Keep in mind, a timeshare is not a financial investment. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. I called in late November and was told that my dates were not open to call again in January. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Feb 28, 2023 7:27 pm EST. I believe this outfit may have operated under the name Vacations Anytime years ago in ***********. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. So they could either buy it back or he'd just quit making payments, so they let him out of it. Everything was going ok. Our salesman told us that he would never buy a timeshare and that this was wasn't one. Login. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Rather than use USPS I decided maybe it was better to FedEx the letter and require a signature. Desired outcome: I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. Login. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. This is not the first time that we have had issues with getting people to respond, Desired outcome: Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. After reading the contract, I did not feel comfortable. Others, however, pose a big financial risk. Called better business and state of SC. Repeat this to yourself as often as is necessary. we are convinced we made a BIG mistake and composed a letter to cancel the contract. Does anyone else have experience with this and any advice? Payment . The product has changed into something that families, couples, and adults love. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. My biggest fear is the financing paperwork I signed. They have their own points system to be used within the resorts that are on Hilton Head. Palmera Vacation Club Company. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The only outcome youve been selected for is a fleecing. No. Our friends did, for sure. Write reviews, ask and respond to questions, In fact, about 85% of timeshare owners love their brand or resort. Theres a lot of noise out there. The travel prices the salesman The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Where can I get more information about the class action lawsuit. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. RCI, LLC is not responsible for any activities or services provided third party providers. sonyasample@gmail.com. Everything you need for a luxurious relaxing vacation. get quotes and more. Category Timeshares & Vacation Clubs. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. Websites:There are no additional web sites. Each unit is professionally decorated and refurbished every year. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. We grabbed our stuff and got the heck out of there. We put down $1200 on our credit card and signed the financing paperwork for the rest. Reporter3228572. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. Offer void where prohibited by law. We bought 3,000 points for around $13K. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. We asked plenty of questions, figuring 4 heads were better than 2. Reply. If we can verify it in our system, an email will be sent to you with your password. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. I just feel so bad for all of the people that get swindled by vultures like these. After purchasing, I was told to just click Book Me and schedule my trip. I did this for over an hour. We told him flat-out during the tour that we are not interested. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. $12,000. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. This is the version of our website addressed to speakers of English in the United States. Creating memorable vacations for our members. I am old and cannot afford to pay for this time share. Also Check: Free Vacations For Cancer Patients. This review was chosen algorithmically as the most valued customer feedback. In fact, you can travel to4,200+ RCIaffiliated resorts in 110 countriesaround the world.*. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. To be updated with all the latest news, offers and special announcements. They can certainly be honest in that they deliver what they promise many travelers are happy with their memberships despite the risks and limitations. One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. Others, however, ask you to pay big up front for some promised future benefit. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. First off, I want to say that the people from Palmera are so hard to get ahold of. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. To learn more, check out our blog What is a Timeshare and How Does it Work? We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. BCA has no information regarding advertising review at this time. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. All of the lies, promises, and representations are part of the scam. Seller of Travel Reg. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. Avoid doing business with Palmera. My son in law own(s/ed ?) With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Hawaii TAT Broker ID #TA-023-193-6000-01. Complaint Resolution Index (CRI) Explained. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Submit a complaint and get your issue resolved. Palmera has an "F" rating with the BBB. Is this Your Business? We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. The trading power we were supposed to have with RCI was incorrect. The first thing you should do before searching for rental homes is decide on an ideal budget. It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. On our way down to Hilton Head, we were a little bit behind schedule. go back to original rules when we joined or get out of contract. Need to find a different location? I got a call in January. He quickly started to get upset with us, making smart comments to us too (like other people on this thread). Should I contact the finance company as well to let them know we have canceled the contract? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Pay only $199USDon your exchange fee when you book select Orlando resorts. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses.
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