LauraS One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. What they can do though is virtually everything in between. You will be able to leave a comment after signing in, By Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. (Enrollment required for select benefits.). You may arrive to find a fresh bowl of grapes in your cabin after a long day ashore. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. The onboard concierge will help book your dining reservations, make entertainment recommendations and greet you as you board and disembark in ports of call. Home Company Locations Phoenix Concierge Services. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. 2023 Norwegian Cruise Line Holdings Ltd. LIMITED-TIME ONLINE OFFER: GET 25,000 BONUS POINTS, 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Skip the lines and be personally escorted on and off the ship at the pier and at ports-of-call, 24-hour trained and certified suite butler. Enjoy the amazing views together on your large, private balcony. Thanks so much for the "informative" feedback. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. **3-Bedroom Garden Villa, Deluxe Owner's Suite with Large Balcony and Owner's Suite with Large Balcony only. Do you need a concierge or a butler to have a fantastic cruise? Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Think of it this way. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. This applies even at Tender ports. Maybe you're in the casino on a hot slot machine and realize you forgot to make reservations for dinner or a show - one call to the Concierge and the matter is handled. DECK 20. .One family cruise we were in Cagneys. For immediate help, please contact Heather directly: 630-779-9301 or : heather@flowvoyages.com. Mobile phones that can be used throughout the ship (this feature is exclusive to the following ships: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, and Norwegian Epic). Minisuite is a balcony room with a slightly bigger bathroom. Perhaps today it's some sandwiches, or a plate of cheese and crackers and fruits. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. 957 sq. MSC Cruises Yacht Club Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. The standard phone in your suite has these same numbers pre-programmed as well. exclusive villa Royal Knokke Golf club by JAMES the BnB Butler Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew. Let's take a deeper look with these two examples. By the time the muster drill is over, your Butler has paid a visit and youll return to the suite to find your first delivery of daily treats. What a great way to start the day! cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. These stories will help: A beginners guide to cruise line loyalty programs. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. Started June 21, 2021, By Your butler is there to make it happen. Disney offers a sort of butler service for its concierge-level guests. If anyone has given us outstanding service, we will tip extra at the end of the week. This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. Butler service also means waking up with coffee and more While cruise buffets do beckon in the morning, it's not really that easy to get up and moving when you've had such a fun night. In some instances, your cruise ship butler may be shared by an entire group of suites and in other instances your butler is assigned just to you. It's fun to cruise with a butler at least once. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Here is a thread from somebody that is doing the Haven for the first time - not sure if you are in the Haven, but there are comments about the butler there. However, the generally accepted minimum is $10-15 per day. I think I used my night butler more with night room service etc. It was kind of neat. Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. With up to 875 sq. Powered by Invision Community, Also I was told my last cruise they give you those cordless. By the time you have freshened up, he might have already made reservations for you and just need your confirmation for any details. . Priority when making specialty dining reservations and entertainment onboard. In the case of Disney, Concierge passengers also get access to some exclusive areas of the ship. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. While west coast cruises have fewer options than what you might find in the Caribbean for instance, the good news is that in recent years we've gotten some of the newest and most luxurious ships at sea visiting our waters. Ours is a mini spa suite by the way, Night night. Courtyard attendant in The Haven Courtyard and Sundeck areas to take care of all guest needs. and I hope that NCL doesn't do any tinkering with it. he got the biggest kick out of doing that for some reason, and coming back to the room to have the pizza there and waiting. Butler/concierge service: - Norwegian Cruise Line - Cruise Critic Community To add to the above, your butler and concierge are shared with other guests. This high-end boutique luxury line is known for its upgraded amenities, and suite guests enjoy English butler service unparalleled on other cruise lines. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin, You will also have the services of the ships Concierge to arrange ease in getting on and off the ship; dining. Your specially trained butler will book your spa appointments, arrange cocktail parties for your group and offer a complete tea service in your stateroom. Evening turndown service in staterooms. Copyright Cruise Blog Media LLC 2023. Present different brands of soap, shampoo, conditioner and body lotion for your selection and then set them up in your cabin's bathroom(s). I write this because there was one occasion when the Butler was attending to our meal in our room. While it is true the your cruise butler does not "need" to be tipped, it is common curtesy to reward exhemplary service in this way. The same cabin called 3 times. We were on a very port intensive itinerary with our two kids. I didn't ask for any other meals in our room on that, or any other cruises. Your butler will also remember your preferences and attend to your every need. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. 19952023, The Independent Traveler, Inc. Butlers - Cruises - Cruise Critic In many ways, this is the case with cruise lines establishing a protocol for "prepaid gratuities" where only the stingiest guest would consider ways to remove the tips even though it is really the crew members wages that are for some reason labled as gratuities. It will likely also be in accordance with the level of personalized service that you recieve. This is a question that we are often asked by guests. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. Enrollment required. Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? Put your requests in but be aware that sometimes the service from them will not be instantaneous as they may be helping/serving another guest. While a concierge might be able to do some of these helpful tasks, they are not dedicated to you and are shared with other suite guests. Serve afternoon canapes and/or afternoon tea in your cabin/suite. Haven butler.. what do they do - Norwegian Cruise Line - Cruise Critic With Europe-trained butlers, there is no request that is to challenging for them to handle. Passengers exempted from the new (uncommon for the industry) room service fee are only the occupants of "The Haven" suites. Ours is a mini spa suite by the way, Night night [emoji42], No butler or concierge for you. Double balcony is offered on Norwegian Dawn. Silversea was the one of the first cruise lines to introduce butlers, and the service is available to guests on all of the line's nine ships. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. Our butler had just the right balance of being attentive but not overbearing, and it was the same with the room steward. Cruise butler services vary from one cruise line to the next but generally speaking, your cruise butler is your single point of contact to make whatever you want happen. You want to create something your, As we enter fall and the weather starts turning cooler, you may be thinking about finding, What is a repositioning cruise? This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. Aft balconies and mini suites don't have butlers or concierge, just great balconies! That's exactly the case with the Amex Platinum card. As first time suite passengers enjoy the services offered - on the next cruise. What is the cheapest month to book a cruise? Watch the horizon glide by from expansive private balconies. I may also ask for chocolate delivered to my cabin each evening. Yours may or may not perform the following functions but this quick list will give you an idea of what to expect the first time Jeeves is at your service. You will interact with your butler inside your cabin or pass him in the hallway as you walk to and from your suite. Butler service is most commonly found on small ship luxury cruise ships such as Regent and Silversea. Does NCL track this activity? For example, a concierge may greet you upon arrival to the pier check-in area on embarkation day, make dining reservations on your behalf or arrange for tender tickets when it's time to go ashore. Your personal stateroom butler will unpack your luggage, pick up your laundry, pour glasses of champagne upon your arrival and serve you in-suite afternoon tea. Cruising The Haven & Suites: Perks and Details (Part 2) - NCL We enjoy eating in the restaurants more than we would the room. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. We rarely use the phone - we normally talk to them in person or leave a note. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. Actual amenities vary by ship and category. Lots of room for everyone. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. Available precruise to assist with onboard reservations for restaurants, spa treatments, shore excursions and more. They're pretty spectacular! Part of that service comes with even more perks if you sail in The Haven and Suites. From here, the sky is quite litterally the limit. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. There are select categories of Suite which come with specific additional amenities, too! All Rights Reserved. In part, this is because many services that you recieve on a cruise ship should honestly be simply built into the price of the experience. ACCOMMODATIONS - Cruises - Norwegian Cruise Line Best Cruise Deals | NCL Everything You Need to Know About the Haven on Norwegian Prima This suite additionally includes a private balcony. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Cruising The Haven & Suites: Perks and Details (Part 2) - NCL Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. What You Get: Passengers sailing in The Haven and full suites have a 24-hour butler at sea, but the VIP treatment begins before priority embarkation: The shoreside concierge desk ensures your dining and entertainment, shore excursions, and spa and salon appointments are arranged in advance. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. This post contains references to products from one or more of our advertisers. He/she isn't just "yours". Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. Guests will experience a vacation different that that typically found onboard. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. Related: Is Disney Cruise Line concierge level worth it? NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge." We planned on bringing his food up to him as it arrived. Evening turndown service of guests beds. Stay close to them with our convenient connecting staterooms. The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. It is a cruise ship not Downton Abbey. Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. This includes classicly-styled professional english butlers on Silverseas to a more fun and modern Royal Genie on a Royal Caribbean cruise. realize that you can be selective about all those services but find out what level you like to be pampered at. Compare the cost in points or miles to cash, and see which option is best. Butlers will deliver fancy canapes, like foie gras terrine and crab legs, and upgraded turn-down amenities, such as a chocolate box. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. What Cruise Ship Butler Service Is All About One key difference between butlers on big ship lines like Royal Caribbean, Norwegian, Disney, Celebrity, and MSC and those found on smaller ships. Priority when reserving restaurants and entertainment onboard NCL vessels. Butlers aren't run-of-the-mill cabin stewards. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. So don't have to much expectations. Check here before booking an award fare. You did not book a suite. window.__mirage2 = {petok:"8uv1CywxSYWIQ3ynoSXhsQ6EhyXzybFPn13vQkoDtOE-31536000-0"}; Suites & Penthouses | Norwegian Cruise Line Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. Was at St. Johns Bay well over a mile from the ship and as a test used the. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Fire Chief, September 20, 2017 in Norwegian Cruise Line. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. //]]>. Here are some lines that have cruise butler services available: You really do enjoy the "star" treatment when you book an upgraded suite on Royal Caribbean. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. Started June 21, 2021, By If you book a Penthouse deck suite on a Crystal cruise, you can enjoy the services of a personal, in-suite butler. I thought our room steward did the cleaning and turning down/making up. Explain the pillow menu and deliver your selections to the room. Are drinks packages worth the price? Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. Similarly, a butler may go into your room and set up a vase of flowers or a display of cookies, he (or she) isn't there to clean. But, either or both of these individuals do hold the keys to amping up your experience and making you feel like a VIP. (Yes, that was a little uncomfortable due to the glares of other pax, but we managed to get over it fairly quickly.) This site does not include all credit card companies or all available credit card offers. All Rights Reserved. Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. Luxury bath products in stateroom bathrooms. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. We asked about 4 times for special treats as we were having visitors. We never did dinner in our room - well, except for teen boy who I think had room service dinner and then "real" dinner with us at least twice, but I won't count that! LauraS For cruise news and updates, follow Donna Tunney on Twitter @dttravelweekly. Available on Norwegian Dawn and Norwegian Star. Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. In one case I waited in the Lounge for my Butler escort. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Help you plan and execute a cocktail party you host in your suite. Norwegian Encore deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. Another thing to consider doing is to fill out Hero cards for the workers. They also. Some people get great service, some just ok., some not very good. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. You will be able to leave a comment after signing in, By DECK 16. Celebrity Cruises is one of those lines that offer both concierge and butler service. By Hey, you only live once! Look for the connecting stateroom icon. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. He said "Let me bring dinner to you" and I was glad of the offer. Complimentary private transfer from pier to airport. Our butler brought a full breakfast to us every morning.
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