Contactless delivery is available with our "Leave at my door" option. Just tap. Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] If your item preferences change, make sure to review your notes when ordering the same items in the future. "You can now do more on Instacart while paying less by getting everything you . Thanks to all authors for creating a page that has been read 15,409 times. wikiHow is where trusted research and expert knowledge come together. Pickup Details: 1 . For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. Note certain items, such as alcohol, may not be added after your order is placed. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. Log in to the app if you haven't already done so. The "Add to order" button was back, but again I received the same error message. Your delivery driver sees these instructions when they start heading your way. Tap the item you want to edit 5. Enter the code and tap Add to Account. When its time for delivery, youll see a message in the Instacart apps order screen. Begin typing to search, use up and down keys to navigate, enter to select. You can adjust charges on your EBT card up until youve received your order. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. As an in-store shopper . This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. Choose your tip amount and click Place order. A quantity of 1 for bananas will get you just that - 1 banana (not one bunch of bananas). In item view, at the bottom of the screen, you'll have a +/- switch with an Add to Cart button to find the units. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Open up the Instacart app. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. Note certain items, such as alcohol, may not be added after your order is placed. Browse through the list on the store's page to view item options. Log in to help us get you to the right help quickly. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. This must answer is consumer services a good career path. Turn on notifications to get alerts for all changes, including replacements and refunds. When your order is ready, just head to the club and check in via text or app. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. 1. C Your groceries will be on their way in no time. The page contains the list of items, a map, the shopper's name, and delivery details. Instacart hosts the Order Status page. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. You can quickly add the product to your shopping list right from the search page by pressing the + sign. Tap Your orders 3. It has no effect on the customer role. Go to Authorization holds, recurring payments, and unknown charges to learn more about authorization holds. On a stores homepage, tap View More next to Buy It Again. Contactless delivery is available with our "Leave at my door" option. I'm pretty sure it is a $ limit only. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Check your account to ensure you are getting points for these trips. Maps the location of the shopper while the shopper is in transit. Need to give your driver last-minute delivery instructions? When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. The tip will be split between the two Shoppers. On the website. This article will explain how you can add a special request to your Instacart order. Go to the Instacart website (this feature isnt currently available in the Instacart app). Item instructions carry over to future orders. Need to give your driver last-minute delivery instructions? When you get to the store, follow the instructions to let us know you've arrived. Include your email address to get a message when this question is answered. Tap the three horizontal lines in the top left-hand corner. You can also tap Buy It Again in the bottom right corner. Scroll to the bottom of the delivery screen and tap Chat with shopper. Spotted something you like? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). Begin typing to search, use up and down keys to navigate, enter to select. Tap Credits, promos & gift cards. Tracking your order in progress. They offer no department, resource, phone number or other, for us to dispute these issues. Want to chat with your shopper? Although commonly used for special items not currently available at delis, seafood bars, and butcher counters, special requests can come from anywhere in the store. Add instructions for how you want your order shopped and/or delivered. These images are intellectual property of someone else, and Instacart will re-use them if necessary if they find it necessary to add the item to the database once found. If possible, know what each store carries. When I try to add items its not giving me the option To add to my existing order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Each customer gets a unique link to an Order Status page for their order. Watch the time frame of how far out you'd like your order to be delivered. Here's how it works. Tap the plus or minus symbol to increase or decrease quantity On the website 1. Check out this step-by-step guide to create your account and place your first order. (For safety reasons, drivers might not reply while theyre en route. Don't try to mention the aisle number. Item availability and terms are subject to change without notice. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . Well let you know in your order screen if that happens. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. In the app 1. Select the order you want to cancel by scrolling down the list. Call Instacart Care at 1.888.246.7822. The page contains the list of items, a map, the shopper's name, and delivery details. Click or tap on . You can search the catalog or choose a replacement from a list of suggestions. Tap the current order. At the top left, click the 3 horizontal lines. To favorite an item, select the item and the heart icon below it. is an easy way to view or buy them again. 2. At the top left, click the 3 horizontal lines 2. Click Cart in the top right. This article has been viewed 15,409 times. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. To add a tip during checkout. Adding the items you love to your Favorites is an easy way to view or buy them again. Press J to jump to the feed. If you prefer not to replace an item, choose Dont Replace to get a refund instead. So I guess you just have to have most of your order ready before you reserve a slot. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. For best results, download the latest version of the Instacart. Use Next and Previous buttons to navigate A customer service manager's role is to check on the customer's experience by seeing how CSRs handle the calls. This is the default option for when items arent available. Sometimes, deli people (for special deli-made orders) may ask the Shopper for meat and cheese differences if not noted. At checkout, continue to the Say thanks with a tip page. Just be careful about what you ask the shopper to add and be understanding if they refuse. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. This is the default option for when items arent available. Want to chat with your shopper? Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). To create this article, volunteer authors worked to edit and improve it over time. Part of our pay is based on the number of initial items in your order. Shop and pay online or in the Sam's Club app. Tap the plus or minus symbol to increase or decrease quantity. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . Other Greeting Cards. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Tracking your order and delivery. This article has been viewed 46,717 times. You can change your delivery date and time up until a shopper begins working on your . Take a photo of the exact product you are looking for and send it to your Shopper. If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. Instacart prefills the starting weight at 1 lb, but you can tweak this using the + and - signs to adjust the weight. Select the portion of the store where the item can be found - if you are fairly certain that you know. If you have notifications turned on, youll also receive a notification. The same exact thing just happened to me. Scroll down to Your preferences and click Other options, or Approve. Defaults to false. Tap the 3 stacked horizontal lines in the upper left corner. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. Note certain items, such as alcohol, may not be added after your order is placed. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Log in to help us get you to the right help quickly. If your shopper is working on your order, you can contact your shopper directly. You could even mention to your Shopper that they might want to ask the Deli/Butcher/etc. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount.
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